Healthwatch Worcestershire provides an independent voice for people who use publicly funded health and social care services. Our role is to ensure that people’s views are listened to and fed back to services in order to improve them.
In 2018 we asked people about their experiences of Adult Social Work services. We are following up on this to see what people think now. We will use what you tell us to see if there is more we should be doing to find out people’s views about social work or social care services.
We are asking people who currently have or who within the last six months, (i.e. since 1st August 2019) have had contact with a Worcestershire County Council Adult Social Care social worker to answer the questions below. This Survey is anonymous. We will not pass on any personal details about you. You do not have to give us your name or contact details.

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* 1. I agree that I understand the purpose of this survey and consent to the use of the data as indicated above

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* 2. When you got in touch with social services did you do so:

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* 3. When you first got in touch with social services how much information did you have about how they might be able to help you?

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* 4. Did you know that the County Council has a legal duty to provide you with information and advice about care and support services, regardless of your level of income or savings?

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* 5. Did you know that the County Council has a legal duty to assess people who appear to need care and support, regardless of their level of income or savings or whether the Council thinks their needs will be eligible for care and support?

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* 6. IF YOU ARE A CARER did you know that you are entitled to an assessment of your needs as a carer? (If you are not a carer please go to Q7)

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* 7. When you first got in touch with social services how satisfied or dissatisfied were you with how quickly they responded to you?

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* 8. Which of the following best describes the social workers involvement with you:

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* 9. To what extent do you agree or disagree with the following statements about the social worker

  Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
Listens to what I have to say
Understands my situation and the things going on in my life
Knows what is important to me
Is caring
Has enough time to talk with me
Visits or contacts me when they said they would
Comes on time or lets me know if they are running late
Is easy to contact
Responds quickly when I have contacted them
Does what they say they will do
Keeps me informed about what they are doing
Has checked that I can act on the information / support that they have offered me
Has helped me with the things I needed help with
Has helped me to feel I can get on with my life
I have confidence and trust in my social worker

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* 10. In your opinion was the support provided by the social worker:

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* 11. Overall, how satisfied or dissatisfied are you with your contact with the social worker?

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* 12. When did you last have contact with a social worker?

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* 13. In total, about how many times have you had contact with a social worker (either over the phone or in person) during the period that you required help?

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* 14. Was there anything particularly good about your contact with the social worker?

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* 15. Was there anything that could be improved?

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* 16. Do you have any other comments that you want to make?

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* 17. With which Area Team was the social worker based?  

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* 18. Are you:

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* 19. How old are you:

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* 20. Where do you live?

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* 21. Do you consider yourself to have a disability or long-term medical condition?

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* 22. If yes – please select any that apply

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* 23. How would you describe your Ethnic Group

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* 24. This Survey is anonymous. We will not pass on any personal details about you. You do not have to give us your name or contact details.

We may in future want to contact you to find out more about your experience of social work services. If you are happy for us to do this please fill in your contact details below: 

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