Service Management Market Research 2017

Section 1: General

17% of survey complete.

Question Title

* 1. Number of employees within the organisation?

0-50

51-100

101-500

501-1000

1000+

Question Title

* 2. Which of the following best describes your core business? (Please tick all that apply)

Workshop Repair & Maintenance

Service Management

Asset Management

Facilities Management

Warranty & Claims

Field workforce Management

Other (please specify)

Question Title

* 3. Do you measure and monitor customer satisfaction?

Yes

No (go to question 5)

Question Title

* 4. If you do monitor customer satisfaction, what would you suggest your current rating is?

0-25%

26-50%

51-75%

76-100%

Question Title

* 5. What are the 3 main challenges you face when managing your core business processes?

1

2

3

Question Title

* 6. What are the top 5 KPIs you use to measure & monitor performance against these processes?

1

2

3

4

5