1. Survey introduction

Thank you for participating in this survey. We value your feedback. It is very important to us.

Humber Teaching NHS Foundation Trust has grown and diversified over the past six years to become a multi-specialty health and social care provider. We work hard to ensure we are accountable and deliver the best possible services in a highly competitive market. This includes taking every opportunity to develop and improve our services by listening to the people who use, deliver and work with them.

The Trust has recently been awarded a five-year contract to deliver the Scarborough and Ryedale Community Care and Support Service This service will be responsible for delivering health services in the local community, for example: Community and District Nursing services; and Therapy services such as Physiotherapy and Occupational Therapy. These services must be linked and coordinated with all of the other health, social care and voluntary services, who must work together to prevent people from becoming unwell. 

We want it to be a service that is based on what commissioners require and is also a service that is developed with patients, carers and our partners.

Our Vision

Our vision is focused on achieving the best possible outcomes by caring for the whole person and responding quickly to their health and care needs. 

The new model for the service has seven distinct components:

1. Services provided 24 hours a day and seven days a week through a joined up approach in which health, social care and the voluntary sector work together. 

2. Three geographical hubs, each providing “One Team” and tailored to the needs of the local population.

3. A single telephone number for all enquiries and referrals. Call operators will also provide an up-to-date directory of local services and will arrange access to some consultations using electronic technology.

4. Working with health, social care and voluntary services to help those most at risk to be safe and cared for at home.

5. Delivering a two-hour Fast Response Service to help people to stay well in their own home or to return to their home environment.

6. Working with health, social care and voluntary services, local communities and individuals to stop people becoming unwell and making every contact count by promoting health and wellbeing opportunities 

7. Providing a single-view of the patient record and care plan for patients and professionals when they need it so people don’t have to repeat themselves.

It is important to hear your views.

Thank you, once again, for taking time out to complete our survey.

Michele Moran, Chief Executive