Sandwell SENDIASS Satisfaction Survey

Tell us what you think

An opportunity to give feedback on all aspects of Sandwell SENDIASS

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* 1. How easy was it to get in touch with us?

Not at all easy

Very easy

Not at all easy

Very easy

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* 2. Did you feel supported by our service?

Not at all

Yes, definitely

Not at all

Yes, definitely

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* 3. How helpful was the information, advice & support we gave you?

Not at all helpful

Very helpful

Not at all helpful

Very helpful

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* 4. How neutral, fair and unbiased do you think we were?

Not at all

Very

Not at all

Very

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* 5. What difference do you think our information, advice & support has made for you?

No difference at all

A great deal of difference

No difference at all

A great deal of difference

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* 6. Overall, how satisfied are you with the service we gave?

Very unsatisfied

Very satisfied

Very unsatisfied

Very satisfied

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* 7. How likely is it that you would recommend this service to others?

Not at all likely

Extremely likely

Not at all likely

Extremely likely

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* 8. How have you used us? (tick all that apply)

Telephone

Face to face meetings/home visits

Through Sandwell Parent Voice

Through Sandwell Parent Voice Facebook

Attended workshops

Attended events

Other (please specify)

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* 9. Since working with SENDIASS (please tick all that apply)

Others understand my needs (for young people completing this)

Others understand my child's needs (for parent/carers)

Better support is now in place

My relationship with school/college/setting has improved

I feel I have been listened to

I feel more confident

I feel involved in making decisions

I feel I understand more about SEN Support/EHCP processes

I feel more empowered

I feel everyone is working together

I feel positive about the future

Please describe what difference our involvement has made. What have the outcomes been?

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* 10. Please select each statement that applies to you

I am a parent/carer of a child with additional needs

I am a young person with additional needs

I am aware of Sandwell's Local Offer (http://www.sandwell.gov.uk/send)

I have used Sandwell's Local Offer

I am aware of Sandwell Parent Voice (Sandwell's parent/carer forum)

I have joined Sandwell Parent Voice's Facebook page (@sandwellparentvoice)

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* 1. How easy was it to get in touch with us?

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* 2. Did you feel supported by our service?

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* 3. How helpful was the information, advice & support we gave you?

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* 4. How neutral, fair and unbiased do you think we were?

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* 5. What difference do you think our information, advice & support has made for you?

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* 6. Overall, how satisfied are you with the service we gave?

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* 7. How likely is it that you would recommend this service to others?

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* 8. How have you used us? (tick all that apply)

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* 9. Since working with SENDIASS (please tick all that apply)

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* 10. Please select each statement that applies to you

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* 11. Please use the box below to give any other comments about our service