Dimplex Customer Survey - Web Website Question Title * 1. What is the main purpose of your visit today? Looking for product information Looking for a product review Just browsing Looking to purchase a product Looking for or purchase spare parts None of the above (please specify) Question Title * 2. Are you visiting the website as a consumer or a business? Consumer Business Question Title * 3. Did you find what you were looking for? Yes No (please explain) Question Title * 4. How did you know of our website? General internet surfing Google search Other search engine Company brochures and flyers Friend / Colleague An employee of your company Newspaper or magazine article Other (please specify) Question Title * 5. Please rate the following aspects of our website? Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied Ease of navigation Ease of navigation Very dissatisfied Ease of navigation Somewhat dissatisfied Ease of navigation Neither satisfied nor dissatisfied Ease of navigation Somewhat satisfied Ease of navigation Very satisfied Freshness of content Freshness of content Very dissatisfied Freshness of content Somewhat dissatisfied Freshness of content Neither satisfied nor dissatisfied Freshness of content Somewhat satisfied Freshness of content Very satisfied Accuracy of information Accuracy of information Very dissatisfied Accuracy of information Somewhat dissatisfied Accuracy of information Neither satisfied nor dissatisfied Accuracy of information Somewhat satisfied Accuracy of information Very satisfied Quality of content Quality of content Very dissatisfied Quality of content Somewhat dissatisfied Quality of content Neither satisfied nor dissatisfied Quality of content Somewhat satisfied Quality of content Very satisfied Quantity of content Quantity of content Very dissatisfied Quantity of content Somewhat dissatisfied Quantity of content Neither satisfied nor dissatisfied Quantity of content Somewhat satisfied Quantity of content Very satisfied Layout / Design Layout / Design Very dissatisfied Layout / Design Somewhat dissatisfied Layout / Design Neither satisfied nor dissatisfied Layout / Design Somewhat satisfied Layout / Design Very satisfied Customer support Customer support Very dissatisfied Customer support Somewhat dissatisfied Customer support Neither satisfied nor dissatisfied Customer support Somewhat satisfied Customer support Very satisfied Meeting your needs Meeting your needs Very dissatisfied Meeting your needs Somewhat dissatisfied Meeting your needs Neither satisfied nor dissatisfied Meeting your needs Somewhat satisfied Meeting your needs Very satisfied Question Title * 6. How often do you visit our website? Daily Weekly Monthly Quarterly Annually Question Title * 7. How likely are you to visit our website again? Very likely Somewhat likely Somewhat unlikely Very unlikely Question Title * 8. Do you have any suggestions for improvement? Question Title * 9. How likely is it that you would recommend Dimplex to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Done
