Wordsworth Health Centre - Patient Satisfaction Survey Question Title * 1. How easy is it to get through to someone at your GP practice on the phone? Very easy Somewhat easy Neither easy nor difficult Difficult Very difficult Question Title * 2. How helpful do you find the receptionists at your GP practice? Very helpful Fairly helpful Not so helpful Not at all helpful Question Title * 3. How satisfied are you with the general practice appointment times that are available to you? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 4. How often do you see or speak to your preferred GP when you would like to? Always Usually Rarely Never Question Title * 5. On this occasion, were you offered any of the following choices of appointment? Yes, a choice of place (for an appointment in person) Yes, a choice of time or day Yes, a choice of healthcare professional Yes, a choice of type of appointment (phone call, online, video call, in person) None of these Question Title * 6. Were you satisfied with the appointment (or appointments) you were offered? Yes, and I accepted an appointment No, but I still took an appointment No, and I did not take an appointment Question Title * 7. Overall, how would you describe your experience of making an appointment? Very good Fairly good Neither good nor poor Fairly poor Very poor Question Title * 8. Were you given a time for the appointment? Yes, I was given a set time I was told I would be contacted between two times or during a set period such as a morning or afternoon No, I was not given a time Question Title * 9. Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 10. Last time you had a general practice appointment, how good was the healthcare professional at listening to you? Very good Good Neither good nor poor Poor Very poor Question Title * 11. Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern? Very good Good Neither good nor poor Very poor Question Title * 12. During your last general practice appointment, did you feel that the healthcare professional recognized and/or understood any mental health needs that you might have had? Yes, definitely Yes, to some extent No, not at all Question Title * 13. During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment? Yes, definitely Yes, to some extent No, not at all Question Title * 14. During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to? Yes, definitely Yes, to some extent No, not at all Question Title * 15. Thinking about the reason for your last general practice appointment, were your needs met? Yes To some extent No Question Title * 16. In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)? Yes To some extent No Question Title * 17. Overall, how would you describe your experience of your GP practice? Very good Good Neither good nor poor Poor Very poor Thinking about your response to the question, what is the main reason you feel this way? Question Title * 18. Are you? Male Female Question Title * 19. What age are you? 0-15 16-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ Question Title * 20. Do you consider yourself to have a disability Yes No Question Title * 21. Which of the following best describes your ethnic background White Asian or Asian British Mixed Black or Black British Other Done