Thank you for your help in completing this survey.
 
We really want to hear about your experiences of making an appointment with your GP practice.

Everyone who provides a contact number will be entered into a prize draw and the winner will receive a £50 Love to Shop voucher. Draw will take place December 2023.
 
At the end of the survey there is a space for you to add any extra information that you would like to share.
 
We will use the responses you provide to let GP practices and commissioners (who plan and pay for GP services) know what you think so that they know what works well and what needs changing for the better.
 
There is also an optional section that helps us know more about you and will help us to make sure a wide range of people are getting the chance to have their say.
 
We won’t share any information that will identify you. Find out more about how we handle your information in our privacy statement.

If you need the survey in another format or language, please email us.

Contact Information
0151 230 8957
Healthwatch Wirral, Liscard Business Centre, The Old School, 188 Liscard Road, Liscard, CH44 5TN

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* 1. Please enter the first 4 digits of your post code (e.g. CH44)

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* 2. Are you over 16 years of age and registered with a GP Practice in Wirral?

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* 3. Please select your GP Practice

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* 4. How do you usually contact your GP Practice?

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* 5. Have you tried to contact your GP Practice for an appointment lately?

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* 6. How long is it since you contacted your GP Practice for an appointment?

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* 7. How did you contact your GP practice when you tried to make an appointment?

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* 8. If by phone, how long did you wait to speak to someone?

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* 9. If by phone, how many times did you call your GP practice before your call was answered?’

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* 10. When you contacted your GP Practice were you offered an appointment within what you felt was a reasonable timeframe?

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* 11. If you were offered an appointment, who was that appointment with?

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* 12. If you were offered an appointment was this

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* 13. If you contacted your General Practice via an online consultation (such as E-Consult/PATCHS) how long did it take before you got a response?

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* 14. Were you satisfied with the response?

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* 15. If no, what would you have preferred to happen?
(Please rate the following from 1-7. With 1 being most important and 7 the least important).

  1 2 3 4 5 6 7
Face to face appointment with doctor
A call from a doctor
A pre-bookable appointment with a doctor
Face to face with another health professional who can help (Nurse, paramedic, physio etc)
A call from another health professional who can help (Nurse, paramedic, physio etc)
A pre-bookable appointment with another health professional who can help (Nurse, paramedic, physio etc)
Prescription issued

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* 16. Were you satisfied with what happened?

GP Practices now offer Enhanced Access appointments that may be available: Monday to Friday evenings 6:30pm - 8:00pm, Saturdays 9:00am - 5:00pm. This may also include appointments before 8:00am Monday to Friday

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* 17. Are you aware of additional appointments being offered beyond the normal hours of 8:00am - 6:30pm Monday to Friday at your GP Practice? (This is called Enhanced Access)

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* 18. Have you been offered a wider range of appointment times recently? (Enhanced Access)

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* 19. As far as you are aware, what appointment times are available to you? (Please select as many as you like)

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* 20. Have you been offered an appointment at a different GP Practice? (Enhanced Access)

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* 21. If yes, how easy was this for you?

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* 22. Is there anything else you would like to tell us?

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* 23. Please provide your phone number (only if you would like to be entered into our prize draw)

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