Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Woodpecker Flooring Merchant Survey 2023 Thank you for taking the time to complete this survey. Your opinions really matter to us at Woodpecker, helping us learn and improve so we can serve you better. OK Question Title * 1. At Woodpecker we are dedicated to serving you better. These are the 4 areas in which we want to excel - how do you think we are doing? Exceeds expectations Meets expectations Below expectations Service Excellence Service Excellence Exceeds expectations Service Excellence Meets expectations Service Excellence Below expectations Technical Knowledge Technical Knowledge Exceeds expectations Technical Knowledge Meets expectations Technical Knowledge Below expectations Category Management (recommending the best ranges & display to drive growth) Category Management (recommending the best ranges & display to drive growth) Exceeds expectations Category Management (recommending the best ranges & display to drive growth) Meets expectations Category Management (recommending the best ranges & display to drive growth) Below expectations Innovation Innovation Exceeds expectations Innovation Meets expectations Innovation Below expectations OK Question Title * 2. Now we'd like to understand how Woodpecker performs in each of these areas of customer service. Please rate us for each: Exceeds expectations Meets expectations Below expectations Orders arrive on time and in full (OTIF) Orders arrive on time and in full (OTIF) Exceeds expectations Orders arrive on time and in full (OTIF) Meets expectations Orders arrive on time and in full (OTIF) Below expectations Complaints are dealt with quickly and effectively Complaints are dealt with quickly and effectively Exceeds expectations Complaints are dealt with quickly and effectively Meets expectations Complaints are dealt with quickly and effectively Below expectations I can always get hold of someone at the company I can always get hold of someone at the company Exceeds expectations I can always get hold of someone at the company Meets expectations I can always get hold of someone at the company Below expectations My questions are answered quickly My questions are answered quickly Exceeds expectations My questions are answered quickly Meets expectations My questions are answered quickly Below expectations I have the training and tools I need to sell Woodpecker products I have the training and tools I need to sell Woodpecker products Exceeds expectations I have the training and tools I need to sell Woodpecker products Meets expectations I have the training and tools I need to sell Woodpecker products Below expectations Woodpecker is committed to making my branch successful Woodpecker is committed to making my branch successful Exceeds expectations Woodpecker is committed to making my branch successful Meets expectations Woodpecker is committed to making my branch successful Below expectations OK Question Title * 3. It's important for us to know what you think about us as a business. Please rate us against each of these statements.Woodpecker is a company that: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree You can rely on You can rely on Strongly agree You can rely on Agree You can rely on Neither agree nor disagree You can rely on Disagree You can rely on Strongly disagree Looks after its customers Looks after its customers Strongly agree Looks after its customers Agree Looks after its customers Neither agree nor disagree Looks after its customers Disagree Looks after its customers Strongly disagree Understands its customers Understands its customers Strongly agree Understands its customers Agree Understands its customers Neither agree nor disagree Understands its customers Disagree Understands its customers Strongly disagree Communicates well Communicates well Strongly agree Communicates well Agree Communicates well Neither agree nor disagree Communicates well Disagree Communicates well Strongly disagree Will do whatever it takes to deliver Will do whatever it takes to deliver Strongly agree Will do whatever it takes to deliver Agree Will do whatever it takes to deliver Neither agree nor disagree Will do whatever it takes to deliver Disagree Will do whatever it takes to deliver Strongly disagree Offers outstanding customer service Offers outstanding customer service Strongly agree Offers outstanding customer service Agree Offers outstanding customer service Neither agree nor disagree Offers outstanding customer service Disagree Offers outstanding customer service Strongly disagree Gets it right first time Gets it right first time Strongly agree Gets it right first time Agree Gets it right first time Neither agree nor disagree Gets it right first time Disagree Gets it right first time Strongly disagree Is a well known brand Is a well known brand Strongly agree Is a well known brand Agree Is a well known brand Neither agree nor disagree Is a well known brand Disagree Is a well known brand Strongly disagree Leads the way on product innovation Leads the way on product innovation Strongly agree Leads the way on product innovation Agree Leads the way on product innovation Neither agree nor disagree Leads the way on product innovation Disagree Leads the way on product innovation Strongly disagree OK Question Title * 4. Now we would like to understand a little more about how well our product range fits your needs.Could you please give us a score against each of the following statements: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree The Woodpecker Trade range is a great fit for my customers' needs The Woodpecker Trade range is a great fit for my customers' needs Strongly agree The Woodpecker Trade range is a great fit for my customers' needs Agree The Woodpecker Trade range is a great fit for my customers' needs Neither agree nor disagree The Woodpecker Trade range is a great fit for my customers' needs Disagree The Woodpecker Trade range is a great fit for my customers' needs Strongly disagree The Woodpecker Trade range is great value The Woodpecker Trade range is great value Strongly agree The Woodpecker Trade range is great value Agree The Woodpecker Trade range is great value Neither agree nor disagree The Woodpecker Trade range is great value Disagree The Woodpecker Trade range is great value Strongly disagree The Woodpecker's Trade range is easy to sell The Woodpecker's Trade range is easy to sell Strongly agree The Woodpecker's Trade range is easy to sell Agree The Woodpecker's Trade range is easy to sell Neither agree nor disagree The Woodpecker's Trade range is easy to sell Disagree The Woodpecker's Trade range is easy to sell Strongly disagree ??? ??? Strongly agree ??? Agree ??? Neither agree nor disagree ??? Disagree ??? Strongly disagree ??? ??? Strongly agree ??? Agree ??? Neither agree nor disagree ??? Disagree ??? Strongly disagree Anything else we should know? OK Question Title * 5. We really appreciate you taking the time to complete this questionnaire. Our last question is simple - if you were CEO of Woodpecker, what ONE change would you make? OK Question Title * 6. Thanks for completing our survey - please confirm your details below and you'll receive something in the post! Full Name Company Name Branch name and number City/Town Postcode OK THANK YOU - HIT THIS BUTTON TO SUBMIT!
