We would be delighted if you could spend around 5 minutes completing this survey about your experience with or as a tool vendor. This report will be the first of its kind to interview service desk professionals to find out what they expect from their vendors and tools, and where their expectations are not being met. The finished report will provide a guide for any size service desk looking to purchase a tool. We will present stories from both service desk and vendor perspectives, enabling you to benefit from those who have recently gone through the process. 

The survey findings are strictly confidential and only aggregate findings will be reported. Your personal data will only be seen and used by SDI, no one else will have access to it. This survey is being conducted in accordance with the Market Research Society Code of Conduct.

Thank you for taking part.

Question Title

* 1. How would you describe yourself?

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