Omni-Channel Payments for Merchants: Myth or Reality? Survey

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* 2. Please identify the maturity level of your Omni-Channel payments strategy.
(Omni-Channel: the ability to provide a consistent and seamless buying and payments experience across multiple sales channels)

Completed rollout of Omni-Channel payments systems

Fully embarked on our Omni-Channel payments strategy

Embarked on a multi-phased approach

Launching first phase in 6 months

Launching first phase in 12 months

Launching first phase in 24 months

We are not interested and have no plans for an Omni-Channel payments strategy

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* 3. What are the top 3 overall challenges you face in deploying an Omni-Channel strategy?

	1	2	3
Difficulties obtaining sufficient funding for effective and automated Omni-Channel strategy	Difficulties obtaining sufficient funding for effective and automated Omni-Channel strategy 1	Difficulties obtaining sufficient funding for effective and automated Omni-Channel strategy 2	Difficulties obtaining sufficient funding for effective and automated Omni-Channel strategy 3
The regulatory and compliance demands and costs	The regulatory and compliance demands and costs 1	The regulatory and compliance demands and costs 2	The regulatory and compliance demands and costs 3
The availability of comprehensive Omni-Channel payment solutions	The availability of comprehensive Omni-Channel payment solutions 1	The availability of comprehensive Omni-Channel payment solutions 2	The availability of comprehensive Omni-Channel payment solutions 3
A lack of executive sponsorship prevents us from introducing effective Omni-Channel strategy	A lack of executive sponsorship prevents us from introducing effective Omni-Channel strategy 1	A lack of executive sponsorship prevents us from introducing effective Omni-Channel strategy 2	A lack of executive sponsorship prevents us from introducing effective Omni-Channel strategy 3
Do not have people with the right skill-sets to implement, configure, maintain and improve Omni-Channel solutions	Do not have people with the right skill-sets to implement, configure, maintain and improve Omni-Channel solutions 1	Do not have people with the right skill-sets to implement, configure, maintain and improve Omni-Channel solutions 2	Do not have people with the right skill-sets to implement, configure, maintain and improve Omni-Channel solutions 3
Organisational silos at our company prevent us from embarking on an effective Omni-Channel strategy	Organisational silos at our company prevent us from embarking on an effective Omni-Channel strategy 1	Organisational silos at our company prevent us from embarking on an effective Omni-Channel strategy 2	Organisational silos at our company prevent us from embarking on an effective Omni-Channel strategy 3
Difficulty creating a business case for effective Omni-Channel consumer experience	Difficulty creating a business case for effective Omni-Channel consumer experience 1	Difficulty creating a business case for effective Omni-Channel consumer experience 2	Difficulty creating a business case for effective Omni-Channel consumer experience 3

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* 4. Which are the top 3 technology challenges to address?

	1	2	3
Data integration issues/lack of single view of all channels prevent us from providing an effective Omni-Channel consumer experience	Data integration issues/lack of single view of all channels prevent us from providing an effective Omni-Channel consumer experience 1	Data integration issues/lack of single view of all channels prevent us from providing an effective Omni-Channel consumer experience 2	Data integration issues/lack of single view of all channels prevent us from providing an effective Omni-Channel consumer experience 3
Old product not economically feasible to enhance	Old product not economically feasible to enhance 1	Old product not economically feasible to enhance 2	Old product not economically feasible to enhance 3
Incompatible systems and multiple suppliers	Incompatible systems and multiple suppliers 1	Incompatible systems and multiple suppliers 2	Incompatible systems and multiple suppliers 3
The cost of collating transaction data into a single warehouse prevents us from performing effective Omni-Channel consumer experience	The cost of collating transaction data into a single warehouse prevents us from performing effective Omni-Channel consumer experience 1	The cost of collating transaction data into a single warehouse prevents us from performing effective Omni-Channel consumer experience 2	The cost of collating transaction data into a single warehouse prevents us from performing effective Omni-Channel consumer experience 3
The inability to track customers across channels prevents our ability to deliver a consistent Omni-Channel consumer experience	The inability to track customers across channels prevents our ability to deliver a consistent Omni-Channel consumer experience 1	The inability to track customers across channels prevents our ability to deliver a consistent Omni-Channel consumer experience 2	The inability to track customers across channels prevents our ability to deliver a consistent Omni-Channel consumer experience 3
Data protection issues prevents us from performing effective Omni-Channel consumer experience	Data protection issues prevents us from performing effective Omni-Channel consumer experience 1	Data protection issues prevents us from performing effective Omni-Channel consumer experience 2	Data protection issues prevents us from performing effective Omni-Channel consumer experience 3
Inadequate fraud management tools prevent is from performing effective Omni-Channel fraud management	Inadequate fraud management tools prevent is from performing effective Omni-Channel fraud management 1	Inadequate fraud management tools prevent is from performing effective Omni-Channel fraud management 2	Inadequate fraud management tools prevent is from performing effective Omni-Channel fraud management 3

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* 5. How well is your organisation equipped to respond rapidly to new channels (i.e. add new delivery and payment channels)?

We are innovators- we are generally the first to the market in addressing new channels

We are early adopters- while we are not generally the first, we strive to stay current in quick fashion

We are in the early majority- we may take some time but we embrace technology so we will work to add new channels

We are in the late majority- we wait an watch to see how the new channel technology works before we adopt

We are technology laggards- we are slow to adapt and respond to new technology

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* 6. What solutions do you need to address them?
Select all that apply

Tokenisation capabilities

Central data warehouse of all transaction data

Alternative payments acceptance

Dynamic currency conversion

Cross-border acceptance

Mobile point-of-sale and mobile wallet capabilities

Business intelligence portal

Fraud prevention

Other (please specify)

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* 7. Are they available today?

Yes

Don't know

Omni-Channel Payments for Merchants: Myth or Reality?

Strategy/Channels

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* 1. Through which channels do you sell today? Select all that apply.

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* 2. Please identify the maturity level of your Omni-Channel payments strategy.
(Omni-Channel: the ability to provide a consistent and seamless buying and payments experience across multiple sales channels)

Question Title

* 3. What are the top 3 overall challenges you face in deploying an Omni-Channel strategy?

Question Title

* 4. Which are the top 3 technology challenges to address?

Question Title

* 5. How well is your organisation equipped to respond rapidly to new channels (i.e. add new delivery and payment channels)?

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* 6. What solutions do you need to address them?
Select all that apply

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* 7. Are they available today?

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* 8. From whom?

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* 9. Can you identity any retailer/merchant out there today that is delivering a best-in-class Omni-Channel customer experience?

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* 1. Through which channels do you sell today? Select all that apply.

Question Title

* 2. Please identify the maturity level of your Omni-Channel payments strategy.(Omni-Channel: the ability to provide a consistent and seamless buying and payments experience across multiple sales channels)

Question Title

* 3. What are the top 3 overall challenges you face in deploying an Omni-Channel strategy?

Question Title

* 4. Which are the top 3 technology challenges to address?

Question Title

* 5. How well is your organisation equipped to respond rapidly to new channels (i.e. add new delivery and payment channels)?

Question Title

* 6. What solutions do you need to address them?Select all that apply

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* 7. Are they available today?

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* 8. From whom?

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* 9. Can you identity any retailer/merchant out there today that is delivering a best-in-class Omni-Channel customer experience?

* 2. Please identify the maturity level of your Omni-Channel payments strategy.
(Omni-Channel: the ability to provide a consistent and seamless buying and payments experience across multiple sales channels)

* 6. What solutions do you need to address them?
Select all that apply