Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Woodpecker Flooring Retailer Survey 2023 Thank you for taking the time to complete this survey. Your opinions really matter to us at Woodpecker, helping us learn and improve so we can serve you better. OK Question Title * 1. At Woodpecker we are dedicated to serving you better. These are the 4 areas in which we want to excel - how do you think we are doing? Exceeds expectations Meets expectations Below expectations Service Excellence Service Excellence Exceeds expectations Service Excellence Meets expectations Service Excellence Below expectations Technical Knowledge Technical Knowledge Exceeds expectations Technical Knowledge Meets expectations Technical Knowledge Below expectations Category Management (recommending the best ranges & display to drive growth) Category Management (recommending the best ranges & display to drive growth) Exceeds expectations Category Management (recommending the best ranges & display to drive growth) Meets expectations Category Management (recommending the best ranges & display to drive growth) Below expectations Innovation Innovation Exceeds expectations Innovation Meets expectations Innovation Below expectations OK Question Title * 2. Now we'd like to understand how Woodpecker performs in each of these areas of customer service. Please rate us for each: Exceeds expectations Meets expectations Below expectations Orders arrive on time and in full (OTIF) Orders arrive on time and in full (OTIF) Exceeds expectations Orders arrive on time and in full (OTIF) Meets expectations Orders arrive on time and in full (OTIF) Below expectations Complaints are dealt with quickly and effectively Complaints are dealt with quickly and effectively Exceeds expectations Complaints are dealt with quickly and effectively Meets expectations Complaints are dealt with quickly and effectively Below expectations I can always get hold of someone at the company I can always get hold of someone at the company Exceeds expectations I can always get hold of someone at the company Meets expectations I can always get hold of someone at the company Below expectations My questions are answered quickly My questions are answered quickly Exceeds expectations My questions are answered quickly Meets expectations My questions are answered quickly Below expectations Products are always in stock Products are always in stock Exceeds expectations Products are always in stock Meets expectations Products are always in stock Below expectations Delivery options are convenient Delivery options are convenient Exceeds expectations Delivery options are convenient Meets expectations Delivery options are convenient Below expectations Well trained, expert staff Well trained, expert staff Exceeds expectations Well trained, expert staff Meets expectations Well trained, expert staff Below expectations It is easy to find out where and when my delivery is It is easy to find out where and when my delivery is Exceeds expectations It is easy to find out where and when my delivery is Meets expectations It is easy to find out where and when my delivery is Below expectations OK Question Title * 3. We'd like to understand how our performance compares to your other suppliers. Please let us know for each statement: Better About the same Worse Orders arrive on time and in full (OTIF) Orders arrive on time and in full (OTIF) Better Orders arrive on time and in full (OTIF) About the same Orders arrive on time and in full (OTIF) Worse Complaints are dealt with quickly and effectively Complaints are dealt with quickly and effectively Better Complaints are dealt with quickly and effectively About the same Complaints are dealt with quickly and effectively Worse I can always get hold of someone at the company I can always get hold of someone at the company Better I can always get hold of someone at the company About the same I can always get hold of someone at the company Worse My questions are answered quickly My questions are answered quickly Better My questions are answered quickly About the same My questions are answered quickly Worse Products are always in stock Products are always in stock Better Products are always in stock About the same Products are always in stock Worse Delivery options are convenient Delivery options are convenient Better Delivery options are convenient About the same Delivery options are convenient Worse Well trained, expert staff Well trained, expert staff Better Well trained, expert staff About the same Well trained, expert staff Worse It is easy to find out where and when my delivery is It is easy to find out where and when my delivery is Better It is easy to find out where and when my delivery is About the same It is easy to find out where and when my delivery is Worse OK Question Title * 4. It's important for us to know what you think about us as a business. Please rate us against each of these statements.Woodpecker is a company that: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree You can rely on You can rely on Strongly agree You can rely on Agree You can rely on Neither agree nor disagree You can rely on Disagree You can rely on Strongly disagree Looks after its customers Looks after its customers Strongly agree Looks after its customers Agree Looks after its customers Neither agree nor disagree Looks after its customers Disagree Looks after its customers Strongly disagree Understands its customers Understands its customers Strongly agree Understands its customers Agree Understands its customers Neither agree nor disagree Understands its customers Disagree Understands its customers Strongly disagree Communicates well Communicates well Strongly agree Communicates well Agree Communicates well Neither agree nor disagree Communicates well Disagree Communicates well Strongly disagree Will do whatever it takes to deliver Will do whatever it takes to deliver Strongly agree Will do whatever it takes to deliver Agree Will do whatever it takes to deliver Neither agree nor disagree Will do whatever it takes to deliver Disagree Will do whatever it takes to deliver Strongly disagree Offers outstanding customer service Offers outstanding customer service Strongly agree Offers outstanding customer service Agree Offers outstanding customer service Neither agree nor disagree Offers outstanding customer service Disagree Offers outstanding customer service Strongly disagree Gets it right first time Gets it right first time Strongly agree Gets it right first time Agree Gets it right first time Neither agree nor disagree Gets it right first time Disagree Gets it right first time Strongly disagree Is a well known brand Is a well known brand Strongly agree Is a well known brand Agree Is a well known brand Neither agree nor disagree Is a well known brand Disagree Is a well known brand Strongly disagree Leads the way on product innovation Leads the way on product innovation Strongly agree Leads the way on product innovation Agree Leads the way on product innovation Neither agree nor disagree Leads the way on product innovation Disagree Leads the way on product innovation Strongly disagree OK Question Title * 5. Now we would like to understand a little more about how well we are doing at Innovation. Could you please give us a score against each of the following statements: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Woodpecker is a market leader for innovation Woodpecker is a market leader for innovation Strongly agree Woodpecker is a market leader for innovation Agree Woodpecker is a market leader for innovation Neither agree nor disagree Woodpecker is a market leader for innovation Disagree Woodpecker is a market leader for innovation Strongly disagree I am excited to know what new products Woodpecker will launch each year I am excited to know what new products Woodpecker will launch each year Strongly agree I am excited to know what new products Woodpecker will launch each year Agree I am excited to know what new products Woodpecker will launch each year Neither agree nor disagree I am excited to know what new products Woodpecker will launch each year Disagree I am excited to know what new products Woodpecker will launch each year Strongly disagree Woodpecker's range covers all the key trends and styles Woodpecker's range covers all the key trends and styles Strongly agree Woodpecker's range covers all the key trends and styles Agree Woodpecker's range covers all the key trends and styles Neither agree nor disagree Woodpecker's range covers all the key trends and styles Disagree Woodpecker's range covers all the key trends and styles Strongly disagree Woodpecker is great at new product launches Woodpecker is great at new product launches Strongly agree Woodpecker is great at new product launches Agree Woodpecker is great at new product launches Neither agree nor disagree Woodpecker is great at new product launches Disagree Woodpecker is great at new product launches Strongly disagree I always have everything I need to sell Woodpecker's new products I always have everything I need to sell Woodpecker's new products Strongly agree I always have everything I need to sell Woodpecker's new products Agree I always have everything I need to sell Woodpecker's new products Neither agree nor disagree I always have everything I need to sell Woodpecker's new products Disagree I always have everything I need to sell Woodpecker's new products Strongly disagree Anything else we should know? OK Question Title * 6. We really appreciate you taking the time to complete this questionnaire. Our last question is simple - if you were CEO of Woodpecker, what ONE change would you make? OK Question Title * 7. Thanks for completing our survey - please confirm your details below and you'll receive something in the post! Full Name Company Name Address Line 1 Address Line 2 City/Town Postcode OK THANK YOU - HIT THIS BUTTON TO SUBMIT!
