Haiderian Medical Centre Patient Survey

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* 1. Which surgery do you usually frequent?

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* 2. Think about the last time you saw a GP at the surgery. How was your experience?

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* 3. Think about the last time you saw a Nurse at the surgery. How was your experience?

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* 4. In the last 12 months have the receptionists ever made it difficult for your to see or talk to a GP ? (tick one only)

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* 5. Which of the following ways would you like to receive information from your practice?
(Please tick all that apply)

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* 6. Do you know how to make a complaint, suggestion or comment regarding the Doctor's Surgery?

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* 7. How easy do you find getting into the building at the surgery ?

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* 8. How clean is the GP surgery ?

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* 9. Please tell us below any suggestions you have to improve out waiting/reception area?

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* 10. How would you describe your experience of getting an appointment?

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* 11. In the past 6 months how easy have you found getting through on the phone

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* 12. In the past 6 months how easy have you found obtaining test results by phone

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* 13. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor/nurse on the same day or in the next two weekdays that we were open

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* 14. If you need to see a GP urgently, can you normally get an appointment for the same day

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* 15. Did you know that you can book appointments online ?

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* 16. How long after your appointment time do you normally wait to be seen?

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* 17. How do you feel about how long you normally have to wait ?

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* 18. How satisfied are you with the opening hours at the surgery ?

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* 19. Which additional opening times would you most prefer?

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* 20. How do you order repeat medication?
 

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* 21. Please tell us below any other ways that we could improve prescription services at the Doctors Surgery?

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* 22. How would you describe your experience when you last visited the Surgery?

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* 23. In general, how satisfied are you with the care you get at the Surgery ?

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* 24. Please tell us below any other ways that we could improve your services at the Doctors Surgery? or any other comments you may have about our service.

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* 25. Please visit our website and let us know if you have any comments or suggestions regarding it? www.haiderian.co.uk

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