Haiderian Medical Centre- your views Haiderian Medical Centre Patient Survey Question Title * 1. Which surgery do you usually frequent? Corbets Tey Dorkins way OK Question Title * 2. Think about the last time you saw a GP at the surgery. How was your experience? Good (please say why in comment box) Average Poor (please say why in comment box) Comment OK Question Title * 3. Think about the last time you saw a Nurse at the surgery. How was your experience? Good (please say why in comment box below) Average Poor (please say why in comment box below) Comment OK Question Title * 4. In the last 12 months have the receptionists ever made it difficult for your to see or talk to a GP ? (tick one only) Yes all the time (please explain how in comment box below) Yes sometimes No Never Comment OK Question Title * 5. Which of the following ways would you like to receive information from your practice?(Please tick all that apply) Website Post Email Text Noticeboard Other (please specify) OK Question Title * 6. Do you know how to make a complaint, suggestion or comment regarding the Doctor's Surgery? yes no OK Question Title * 7. How easy do you find getting into the building at the surgery ? Very easy Fairly easy Not very easy How can we improve access OK Question Title * 8. How clean is the GP surgery ? Very clean Fairly clean Not very clean OK Question Title * 9. Please tell us below any suggestions you have to improve out waiting/reception area? OK Question Title * 10. How would you describe your experience of getting an appointment? Very easy Fairly easy Neither easy nor difficult Difficult OK Question Title * 11. In the past 6 months how easy have you found getting through on the phone Very easy Easy Neither easy nor difficult Difficult OK Question Title * 12. In the past 6 months how easy have you found obtaining test results by phone Very easy Easy Neither easy nor difficult Difficult n/a OK Question Title * 13. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor/nurse on the same day or in the next two weekdays that we were open Yes No Can't remember OK Question Title * 14. If you need to see a GP urgently, can you normally get an appointment for the same day Yes No Don't know/never necessary OK Question Title * 15. Did you know that you can book appointments online ? Yes No OK Question Title * 16. How long after your appointment time do you normally wait to be seen? I am usually seen on time 5-15 minutes after appointment time 15-30 minutes after appointment time Over 30 minutes after appointment time OK Question Title * 17. How do you feel about how long you normally have to wait ? I don’t normally have to wait long I have to wait a bit too long I have to wait far too long OK Question Title * 18. How satisfied are you with the opening hours at the surgery ? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Quite dissatisfied Very dissatisfied OK Question Title * 19. Which additional opening times would you most prefer? Before 8am After 6.30pm On Saturday On Sunday OK Question Title * 20. How do you order repeat medication? Dropped a note into the surgery Posted a note to the surgery Faxed a request Requested online Asked a nurse/GP during a routine appointment I let the local chemist handle my repeat prescriptions OK Question Title * 21. Please tell us below any other ways that we could improve prescription services at the Doctors Surgery? OK Question Title * 22. How would you describe your experience when you last visited the Surgery? Very good Good Average Poor Very poor OK Question Title * 23. In general, how satisfied are you with the care you get at the Surgery ? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 24. Please tell us below any other ways that we could improve your services at the Doctors Surgery? or any other comments you may have about our service. OK Question Title * 25. Please visit our website and let us know if you have any comments or suggestions regarding it? www.haiderian.co.uk OK FINISH