Copy of Client Experience

Your experience of DISH

We would like you to detail your expereince of being supported by DISH.

Your answers will help us shape our services in the future.

Question Title

* 1. Why did you come to DISH for support

Application for benefit

Support with Appeal

Information, Support and Guidance

None of the above

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* 2. Which benefit were you claiming

Personal Independance Payment

Disability Living Allowance

Attendance Allowance

Carers Allowance

Employment Support Allowance

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* 3. How easy did you find it to refer yourself to DISH

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* 4. How easy did you find the process

Very easy

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

Very difficult

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* 5. Did you feel the support from the caseworkers was

Excellent

Good

Average

Not very good

Please give some feedback on your experience

Question Title

* 6. Have you been successful in your claim

Yes

Still waiting to hear

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* 7. Was this the first time you have used DISH services

Yes

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* 8. Did you know that DISH offers help with food/fuel/housing issues

Yes

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* 9. Would you use that service if you knew it was available

Yes

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* 10. Do you know that DISH can arrange a volunteer that you can talk too, while your application is being processed

Yes

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* 11. Would you have used a volunteer if you knew that service was available

Yes

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* 12. Where do you live

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* 13. How old are you

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 14. How would you describe your ethnicity

White British

Asian/Asian British

Irish

Other White/non British

Black non British

Black British

Indian

Chinese

Bangledeshi

Pakistani

Mixed Race

Other (please specify)

Question Title

* 15. How likely are you to recommend DISH

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Question Title

* 16. Overall, were you staisfied with the service you received from DISH

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Copy of Client Experience

Your experience of DISH

Question Title

* 1. Why did you come to DISH for support

Question Title

* 2. Which benefit were you claiming

Question Title

* 3. How easy did you find it to refer yourself to DISH

Question Title

* 4. How easy did you find the process

Question Title

* 5. Did you feel the support from the caseworkers was

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* 6. Have you been successful in your claim

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* 7. Was this the first time you have used DISH services

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* 8. Did you know that DISH offers help with food/fuel/housing issues

Question Title

* 9. Would you use that service if you knew it was available

Question Title

* 10. Do you know that DISH can arrange a volunteer that you can talk too, while your application is being processed

Question Title

* 11. Would you have used a volunteer if you knew that service was available

Question Title

* 12. Where do you live

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* 13. How old are you

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* 14. How would you describe your ethnicity

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* 15. How likely are you to recommend DISH

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* 16. Overall, were you staisfied with the service you received from DISH

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* 17. Do you have any other comments, questions, or concerns?