Changes to Sunderland Urgent Care services - we're still listening

Urgent care services in Sunderland have now changed following a long consultation in 2018. There used to be Urgent care walk in centres in Houghton, Bunny Hill, and Washington. These services have now been replaced with more access to GP appointments, and the Sunderland extended access services (1 in each locality). The walk in centre in Pallion is still providing urgent care services, but is now called the urgent treatment centre, which serves minor illness and injury.

The best way to access NHS urgent care services now, are to contact your GP practice or local pharmacy, or call NHS 111 when they are closed. Or you can still walk in to Pallion UTC.

Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.

Urgent Treatment Centre details -

Sunderland’s Urgent Treatment Centre (at Pallion Health Centre) provides care for minor injuries and illnesses.

•           10am-10pm Monday to Friday
•           8am-10pm weekends and bank holidays
•           No appointment needed

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* 1. Do you have any thoughts or comments about these changes that you would like to share?

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* 2. Had you heard about the changes to Sunderland Urgent Care services before completing this survey?

Yes

Not sure

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* 3. Can you tell us how you heard about the changes to Sunderland Urgent Care services – tick all that apply

Information cards / Leaflets / posters

In the newspaper

Attended an Urgent Care consultation event

The TV screens at GP practices or at Accident and Emergency Department

I received a text from my GP practice

Online (Sunderland CCG website / GP practice website / news site)

On social media (Facebook / Twitter)

Word of mouth

Tried to use a walk-in centre

Information banner (at Urgent Treatment Centre and at Sunderland Extended Access locations)

Don’t know / not sure / can’t remember

Had not heard

Other (please specify)

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* 4. Do you live in the Sunderland, Houghton, or Washington area?

Yes

Not sure

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* 5. Please can you tell us the first part of postcode (e.g. SR1, NE38)

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* 6. Can I ask how old you are:

16 – 17

18 – 24

25 – 34

35 – 44

45 – 54

55 – 64

65 – 74

75 or older

Prefer not to say

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* 7. What is your gender?

Male

Female

Other

Prefer not to say

Changes to Sunderland Urgent Care services - we're still listening

Question Title

* 1. Do you have any thoughts or comments about these changes that you would like to share?

Question Title

* 2. Had you heard about the changes to Sunderland Urgent Care services before completing this survey?

Question Title

* 3. Can you tell us how you heard about the changes to Sunderland Urgent Care services – tick all that apply

Question Title

* 4. Do you live in the Sunderland, Houghton, or Washington area?

Question Title

* 5. Please can you tell us the first part of postcode (e.g. SR1, NE38)

Question Title

* 6. Can I ask how old you are:

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* 7. What is your gender?

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* 8. Do you have any other thoughts or comments you would like to share? Please use this space below to tell us about them.