F Barnes Client Satisfaction Survey Question Title * 1. Please confirm who acted for you at F Barnes Solicitors on this occasion Aman Pawar Bradley Grant Catherine Page Katrina Lewis/Linda Thorne Kaylee Justham Laura Hanford/Karen Bishop Liam Gough Martin Lawrence/Stephanie Davison Paul Olubiyi Priti Mayor Sangeet Tatem Tiina Juhanson Tina Marwa Tracey Levins OK Question Title * 2. How likely is it that you would recommend F Barnes Solicitors to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 3. Overall how did you find the service from us? Very good Good Fair Poor Undecided OK Question Title * 4. Please tell us why you instructed this firm Recommended Existing Client Old Client Google/Search Engine Facebook Website Twitter Yellow Pages Citizens Advice Bureau Legal Aid Agency Law Society OK Question Title * 5. How easy did you find it to understand the advice and information provided to you? Extremely straightforward Straightforward Somewhat easy but needed clarification Sometimes difficult to understand Very difficult OK Question Title * 6. How confident were you with the expertise of the person dealing with the matter on your behalf? Very Confident Confident Somewhat confident Not confident OK Question Title * 7. We try to keep clients regularly informed of the progress of their matters and to respond to telephone calls. How well did we keep you informed? Extremely well - I felt completely kept up to date at all times Very well Fairly well Not so well - I did have to chase on several occasions Not at all responsive OK Question Title * 8. Would you like any further advice or information on any of the following: Family matters to include divorce, financial settlement, children Drafting of Wills, Lasting Powers of Attorney Administration of an Estate on Death or Inheritance Tax with Estate Planning Buying or selling a property Notary Public Services Dispute Resolution and Litigation Settlement Agreements No thank you OK Question Title * 9. Would you like to be added to our mailing list to receive details of ongoing promotions and events which we offer to existing clients. These can include invitations to free seminars, a free review of your Will when appropriate and invitation to free client social events. Yes - please add me to your mailing list for future events and promotions. I have included my email below Yes - please diarise to review my/our Wills only. I have included my email below. No - I am not interested OK Question Title * 10. Testimonials and Google Reviews are a great way for people to hear about the service we provide. Would you kindly consider taking the time to leave a review on Google. Simply click on the office you were dealing with. It takes less than 2 minutes to complete.Romford Gidea ParkCollier RowIf there is anything you wish to add, please do so here. OK Question Title * 11. We would be delighted if you would leave your contact details below. All of the information provided is treated in the strictest of confidence and in accordance with GDPR regulations. You are however not obligated to do so if you wish to decline. Name Company Address Address 2 City/Town Postal Code Email Address Phone Number OK DONE
