Online Car Sales

Due to the pandemic, motor dealers have learnt how to conduct transactions online and allow contactless handovers. For many dealers, online car sales have increased rapidly over the period, becoming an essential tool. We want to know how you feel about these changes.

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* 1. Have you purchased a new or used car from a franchised car dealership in the last 2 years? (including HP, PCP, PCH and leasing)

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* 2. Did you buy a new or used car?

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* 3. If so, was it a positive or negative experience?

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* 4. Do you tend to do research on your next purchase before you visit a car showroom?

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* 5. If you were to do research, where would you do it? (Tick all that apply)

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* 6. What are your thoughts on visiting a car dealership to buy a car?

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* 7. Would you buy a car without test-driving it?

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* 8. Would you complete the whole purchase of a car without visiting a dealership (click and collect/click and deliver)?

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* 9. In general, how do you think manufacturer or dealership websites could be improved?

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* 10. What tends to annoy or frustrate you most when trying to buy a new or used car from a dealership?

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