Best Wireless Award

For the ISP which provides the wireless broadband.

The shortlist will be determined using Thinkbroadband’s technical testing data, with the eventual winner determined by this, the below questions plus ISPAs judge's industry knowledge. Bearing in mind the judging criteria, entrants are required to answer the following questions using no more than 200 words per section. Please include any evidence within the given word limit.

Judging criteria:

•  Price and value for money
•  Installation costs
•  Geographical availability
•  Reliability
•  Take up in area
•  Broadband speeds
• Investment and innovation in networks
• Packages available
• Time from order to delivery
• Contract options
•  Value added services (ie free use of hotspots, content offerings)
• Fair use and traffic management policies
•  Innovation in the past 12 months

The deadline for submissions is 31 March 2017.

* 1. Please provide the following:

* 2. In 30 WORDS why should you win this award?

* 3. How does your wireless broadband service offer value for money? (200 words)

* 4. Outline the benefit to customers of the flexibility of your contract and pricing options. (200 words)

* 5. How widely available are your services? (200 words)

* 6. What investment and innovation have you made in your services over the last year? (200 words)

* 7. How do you ensure the safety and security of your customers’ online experience? (200 words)

* 8. How do you ensure a resilient and reliable service for your end users? (200 words)

* 9. How has your customer base devolved in the past 12 months? (200 words)

* 10. What further characteristics distinguish your service from that of your competitors? (200 words)

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