Introduction

Dear customers,

Whether you travel on our buses frequently or occasionally, your feedback is important to us.

We would like to invite you to participate in the 2018 SMRT Buses Customer Satisfaction Survey. This global study is open to customers of transport operators from fourteen world cities and findings from the survey will help operators improve their service delivery. Your personal details and responses will remain confidential, and will not be used for any other purpose.

Thank you for participating in this survey.

T