Introduction

Dear Customers,

Whether you travel on SMRT buses frequently or occasionally, your feedback is important to us.

We would like to invite you to participate in the 2021 SMRT Buses Customer Satisfaction Survey. This global study is open to customers of transport operators from fifteen countries and findings from the survey will help us improve on our service delivery. Your personal details and responses will remain confidential, and will not be used for any other purpose.

Thank you for participating in this survey.

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