The East of England Collaborative Procurement Hub is an NHS organisation which supports and assists NHS customers in the East of England including Sustainability and Transformation Partnerships, Acute Trusts, Mental Health Trusts, Clinical Commissioning Groups in delivering effective care pathways and ensuring value for money goods and services throughout collaborative purchasing.

The purpose of this survey is to gain a better understanding of the challenges and expectations of patients with stomas to inform a regional strategy on improving Stoma Care Pathways.

We are inviting you to take part in this survey as we value your experience and thoughts; please be as honest as you can in your feedback. The information collected from the survey is anonymous.

If you would prefer to submit a paper survey rather than complete via Survey Monkey on the internet please contact me: jill.kettle@eoecph.nhs.uk   or mobile telephone number: 07983 339010, and I will send one to you.

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* 1. How long have you had a stoma?

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* 2. Would you mind telling us which age category you fit in to?

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* 3. In which county are you located?

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* 4. Do you have:

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* 5. Is your stoma:

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* 6. Did you have your stoma formed as:

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* 7. Do you know who your stoma nurse team is?

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* 8. If yes, how often do you see your stoma nurse?

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* 9. Is there a telephone messaging service where you can contact your stoma care nurse?

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* 10. If no; would it be helpful to have a telephone messaging service?

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* 11. Do you have an annual stoma review with your stoma care nurse?

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* 12. Do you have an annual stoma review with any other besides your stoma nurse?

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* 13. If No, would you like an annual review?

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* 14. Do you attend a stoma patient support group?

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* 15. When you left hospital, where did you get your stoma products from?

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* 16. Were you made aware at the time of discharge, or subsequently, the multiple options to obtain your supplies:

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* 17. Were you given a choice of where to obtain your stoma products? e.g. Delivery Appliance Company (delivered by a supplier to your home), GP surgery dispensary, Pharmacy

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* 18. How quickly does your order take to arrive from requesting the prescription?

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* 19. Do you ever experience delays outside of your expected delivery time frame?

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* 20. If yes, what do you believe the delay was due to?

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* 21. Are you satisfied with the range of products available?

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* 22. Are your stoma products delivered to you in discreet packaging?

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* 23. Are you purchasing products which are available on prescription, but your stoma nurse or GP will not allow?

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* 24. In the last 12 months have you received samples or products that were recommended or given to you by anyone other than your Stoma Care Nurse?

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* 25. If you have received samples where did they come from? Please tick all that apply

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* 26. Did you request that any of these stoma related products were then added to your prescription?

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* 27. Do you receive stoma products on prescription that you no longer require?

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* 28. Are you provided with free disposal bags and wipes?

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* 29. Have you ever had an occasion to complain about the standard of stoma care service from your stoma nurse?

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* 30. If Yes, were you satisfied with the outcome of your complaint?

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* 31. Do you receive a good standard of stoma care service from your GP?

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* 32. Where do you get your stoma supplies from?

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* 33. Have you ever had an occasion to complain about obtaining stoma supplies?

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* 34. If Yes, were you satisfied with the outcome of your complaint?

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* 35. Overall how would you rate your experience of stoma nurse support in the hospital when you had your operation?

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* 36. Overall how would you rate your experience of stoma nurse support after your operation, when you went home?

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* 37. Please rank the THREE most important factors that you would associate with an excellent Dispensing Appliance Contractor/Home Delivery Supplier:

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* 38. In your experience which are the THREE main areas which work well with the stoma care service you receive

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* 39. In your experience which are the THREE main areas which could be improved with the stoma care service you receive?

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* 40. Please feel free to add any further comments about your Stoma Service:

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