Best Consumer Customer Service Award

Entrants must be ISPs that provide customer care to consumer customers.

Entrants must submit a written form (500 words maximum) detailing how they provide outstanding customer care to consumer customers. Entrants are advised that a summary of initiatives supported by real world examples is the best approach for the form. This will be reviewed by the judges who will determine the shortlist and winner.

Judging criteria:

• Speed of answering customer queries
• Channels of communication
• Proactive communications to customers
• Speed of answering customer queries
• Training of customer service agents
• Ease of customers ‘getting through’
• Empowered and flexible customer support staff
• How your customer service differs from that of competitors
• Innovation in billing and customer contact
• Range of platforms for customers to get in contact
• Examples of ‘going the extra mile’
• Handling of complaints and dispute resolution

The deadline for submissions is 31 March 2017.

* 1. Please provide the following:

* 2. In 30 WORDS why should you win this award?

* 3. Summary or case study (500 words):

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