You and the Practice

Each year we like to gather your views and experiences of using Stanford Medical Centre, Islingword Road Surgery or Cockcroft Surgery. Your feedback is important to us, and we use this information to improve our services and to develop new services.
 
Please can we take a moment of your time to complete this survey. Please answer the questions to the best of your knowledge.

If you are using the paper version of this survey, please skip any questions that are not relevant.

Thank you for your time in completing the survey.

From Dr J Graham & Partners

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* 1. How often do you visit the practice?

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* 2. How easy did you find registering with Stanford Medical Centre?

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* 3. In the past 12 months how easy have you found the following...

  Haven't tried Very easy Fairly easy Difficult Very difficult
Getting through on the phone
Booking an appointment
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results on the phone
Requesting repeat medication

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* 4. In the past 12 months have you been able to access a GP appointment in a reasonable amount of time to meet your needs?

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* 5. Think back to the last occasion you needed to see a doctor, if you were unable to be seen during the next two working practice days, why was that? Please tick all that apply.

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* 6. Think about the last time you tried to see a doctor urgently. Were you able to see a doctor on the same day?

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* 7. We are prioritising continuity of care for patients, promoting seeing the same doctor for your care with the aim of ensuring patient safety and a high standard of patient care. Do you feel continuity is important?

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* 8. If you feel continuity of care is important, how easy do you find it to book with the same doctor?

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* 9. When booking an appointment, have you been asked which doctor you would like to see?

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* 10. How can we help you see the same doctor for continuity of care?

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* 11. We have increased the ways in which you can book and cancel appointments; are you aware... (please tick all that apply)

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* 12. How can we improve our communication with you to let you know about our appointments, surgery closures, and practice updates?

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* 13. We have been working with the Carers Centre and would like to improve the services we offer for our patients who are cared for and for those who care for someone. Please skip this section if not applicable.

  Yes No N/A
Are you a carer?
If yes, are you under 16 years of age?
Is the person you care for registered at the practice?
Have you made the Surgery aware that you are a carer, and who you care for?
Are you a cared for patient?
Is the person who cares for you registered at the practice?
Is the person who cares for you under 16 years of age?
Is the Surgery aware that you are a cared for patient, and who acts as your carer?

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* 14. If as a cared for patient or a patient who acts as a carer, what can the Surgery do to best support you? Are there any changes/improvements you would like to see made within the Surgery?

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* 15. The last time you saw a doctor at the practice, how good were they at each of the following? Please choose one option for each row.

  Very good Good Satisfactory Poor Very poor Not applicable to me
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Involving you in decisions
Treating you with dignity and respect
Taking your problems seriously

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* 16. The last time you saw a nurse at the practice, how good were they at each of the following? Please choose one option for each row.

  Very good Good Satisfactory Poor Very poor Not applicable to me
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Involving you in decisions
Treating you with dignity and respect
Taking your problems seriously

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* 17. Are you aware that our Practice Nursing team offer the following services (subject to availability and location):

  Yes No
Family Planning, including coil fits and Implants
Leg Ulcer Management
Smoking Cessation
Health Checks
Wound Dressing
Suture/Stitch Removal
Flu and Shingles Immunisations
Travel Immunisation Clinic

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* 18. How helpful do you find the receptionists at the practice?

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* 19. Due to limited parking and not being able to increase parking capacity, we have an operational parking system in place at our main surgery to optimise parking for our patients. When booking in at reception are you prompted by the receptionist to enter your car registration to avoid being issued a fine?

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* 20. Are you aware of the following; please tick all those applicable:

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* 21. Would you recommend Stanford Medical Centre to others?

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* 22. Thank you for taking the time to complete this survery. Feedback and patient comments are important to us so we hope to use your answers and comments to improve the practices and the services we offer. Are they any further suggestions or comments you would like to make?

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* 23. So we can tailor our actions to best suit our population group please can you provide your age?

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