BALI Membership Satisfaction Survey 2018

Complete our survey - 20 chances to WIN

BALI is offering twenty prizes for twenty individual members who complete this survey. Prizes include complimentary bottles of wine or chocolates, a pair of BALI National Landscape Award tickets worth £390 and a £150 Amazon voucher. Terms apply*.

We've listened to feedback from members that attended this year's BALI National AGM 2018 and have made even more refinements to the survey, saving you precious time. We would like to take this opportunity to thank you for your continued support, and we welcome your complete and honest feedback.

Results of this survey will be published for members by Friday 14 December 2018.

*Terms and Conditions: BALI is offering twenty individual prizes for twenty member organisations or individuals. BALI members only. Prizes include 18 individual bottles of wine or chocolates, a pair of BALI National Landscape Awards 2018 tickets for the ceremony on Friday 7 December 2018 and a £150 Amazon gift card. All winners and their prize will be selected at random from all completed survey entries. To be entered into the draw, surveys must have been received by Thursday 15 November 2018. The draw will take place on Friday 16 November 2018. BALI's decision is final. No cash alternative.

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* 1. Full Name

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* 2. Position in Company

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* 3. Company Name

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* 4. How would you rate the following BALI services?

	Poor	Fair	Good	Excellent	N/A
Speed of response to enquiries/telephone calls	Speed of response to enquiries/telephone calls Poor	Speed of response to enquiries/telephone calls Fair	Speed of response to enquiries/telephone calls Good	Speed of response to enquiries/telephone calls Excellent	Speed of response to enquiries/telephone calls N/A
Knowledge, advice offered and professionalism of BALI staff	Knowledge, advice offered and professionalism of BALI staff Poor	Knowledge, advice offered and professionalism of BALI staff Fair	Knowledge, advice offered and professionalism of BALI staff Good	Knowledge, advice offered and professionalism of BALI staff Excellent	Knowledge, advice offered and professionalism of BALI staff N/A
Communication of industry developments and legislation	Communication of industry developments and legislation Poor	Communication of industry developments and legislation Fair	Communication of industry developments and legislation Good	Communication of industry developments and legislation Excellent	Communication of industry developments and legislation N/A
Relevance of BALI event topics	Relevance of BALI event topics Poor	Relevance of BALI event topics Fair	Relevance of BALI event topics Good	Relevance of BALI event topics Excellent	Relevance of BALI event topics N/A
Content of the Who’s Who Directory	Content of the Who’s Who Directory Poor	Content of the Who’s Who Directory Fair	Content of the Who’s Who Directory Good	Content of the Who’s Who Directory Excellent	Content of the Who’s Who Directory N/A
Format of the Who’s Who Directory	Format of the Who’s Who Directory Poor	Format of the Who’s Who Directory Fair	Format of the Who’s Who Directory Good	Format of the Who’s Who Directory Excellent	Format of the Who’s Who Directory N/A
Promotional opportunities to your business	Promotional opportunities to your business Poor	Promotional opportunities to your business Fair	Promotional opportunities to your business Good	Promotional opportunities to your business Excellent	Promotional opportunities to your business N/A
BALI website	BALI website Poor	BALI website Fair	BALI website Good	BALI website Excellent	BALI website N/A
BALI website - Member's area	BALI website - Member's area Poor	BALI website - Member's area Fair	BALI website - Member's area Good	BALI website - Member's area Excellent	BALI website - Member's area N/A
Administration and turnaround time of LISS/CSCS cards	Administration and turnaround time of LISS/CSCS cards Poor	Administration and turnaround time of LISS/CSCS cards Fair	Administration and turnaround time of LISS/CSCS cards Good	Administration and turnaround time of LISS/CSCS cards Excellent	Administration and turnaround time of LISS/CSCS cards N/A

Do you have any further feedback or suggestions on improvements to BALI's services?

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* 5. How would you rate the following membership benefits?

	Poor	Fair	Good	Excellent	N/A
Use of the BALI Registered logo	Use of the BALI Registered logo Poor	Use of the BALI Registered logo Fair	Use of the BALI Registered logo Good	Use of the BALI Registered logo Excellent	Use of the BALI Registered logo N/A
Company profile on the BALI website	Company profile on the BALI website Poor	Company profile on the BALI website Fair	Company profile on the BALI website Good	Company profile on the BALI website Excellent	Company profile on the BALI website N/A
Access to the members-only area on the BALI website	Access to the members-only area on the BALI website Poor	Access to the members-only area on the BALI website Fair	Access to the members-only area on the BALI website Good	Access to the members-only area on the BALI website Excellent	Access to the members-only area on the BALI website N/A
Use the Professionals leaflets	Use the Professionals leaflets Poor	Use the Professionals leaflets Fair	Use the Professionals leaflets Good	Use the Professionals leaflets Excellent	Use the Professionals leaflets N/A
BALI Newsletter	BALI Newsletter Poor	BALI Newsletter Fair	BALI Newsletter Good	BALI Newsletter Excellent	BALI Newsletter N/A
Entry into the Who's Who directory	Entry into the Who's Who directory Poor	Entry into the Who's Who directory Fair	Entry into the Who's Who directory Good	Entry into the Who's Who directory Excellent	Entry into the Who's Who directory N/A
Landscape News	Landscape News Poor	Landscape News Fair	Landscape News Good	Landscape News Excellent	Landscape News N/A
BALI HR/H&S (Qdos) - Telephone helpline	BALI HR/H&S (Qdos) - Telephone helpline Poor	BALI HR/H&S (Qdos) - Telephone helpline Fair	BALI HR/H&S (Qdos) - Telephone helpline Good	BALI HR/H&S (Qdos) - Telephone helpline Excellent	BALI HR/H&S (Qdos) - Telephone helpline N/A
BALI HR/H&S (Qdos) - Online business support	BALI HR/H&S (Qdos) - Online business support Poor	BALI HR/H&S (Qdos) - Online business support Fair	BALI HR/H&S (Qdos) - Online business support Good	BALI HR/H&S (Qdos) - Online business support Excellent	BALI HR/H&S (Qdos) - Online business support N/A
Access to BALI's Technical Officer	Access to BALI's Technical Officer Poor	Access to BALI's Technical Officer Fair	Access to BALI's Technical Officer Good	Access to BALI's Technical Officer Excellent	Access to BALI's Technical Officer N/A
Access to model documents/risk assessments	Access to model documents/risk assessments Poor	Access to model documents/risk assessments Fair	Access to model documents/risk assessments Good	Access to model documents/risk assessments Excellent	Access to model documents/risk assessments N/A
Regional workshops/events/networking opportunities	Regional workshops/events/networking opportunities Poor	Regional workshops/events/networking opportunities Fair	Regional workshops/events/networking opportunities Good	Regional workshops/events/networking opportunities Excellent	Regional workshops/events/networking opportunities N/A
National workshops/events/networking opportunities	National workshops/events/networking opportunities Poor	National workshops/events/networking opportunities Fair	National workshops/events/networking opportunities Good	National workshops/events/networking opportunities Excellent	National workshops/events/networking opportunities N/A
BALI Insure (Aston Lark) - Business insurance	BALI Insure (Aston Lark) - Business insurance Poor	BALI Insure (Aston Lark) - Business insurance Fair	BALI Insure (Aston Lark) - Business insurance Good	BALI Insure (Aston Lark) - Business insurance Excellent	BALI Insure (Aston Lark) - Business insurance N/A
BALI Jobs (Horticulture Careers) - Job postings	BALI Jobs (Horticulture Careers) - Job postings Poor	BALI Jobs (Horticulture Careers) - Job postings Fair	BALI Jobs (Horticulture Careers) - Job postings Good	BALI Jobs (Horticulture Careers) - Job postings Excellent	BALI Jobs (Horticulture Careers) - Job postings N/A
Website health check (Adtrak)	Website health check (Adtrak) Poor	Website health check (Adtrak) Fair	Website health check (Adtrak) Good	Website health check (Adtrak) Excellent	Website health check (Adtrak) N/A
Which? Trusted Traders	Which? Trusted Traders Poor	Which? Trusted Traders Fair	Which? Trusted Traders Good	Which? Trusted Traders Excellent	Which? Trusted Traders N/A
Dispute Resolution Service	Dispute Resolution Service Poor	Dispute Resolution Service Fair	Dispute Resolution Service Good	Dispute Resolution Service Excellent	Dispute Resolution Service N/A
Industry representation at government level	Industry representation at government level Poor	Industry representation at government level Fair	Industry representation at government level Good	Industry representation at government level Excellent	Industry representation at government level N/A
BALI member discounted rates for exhibitions and conferences	BALI member discounted rates for exhibitions and conferences Poor	BALI member discounted rates for exhibitions and conferences Fair	BALI member discounted rates for exhibitions and conferences Good	BALI member discounted rates for exhibitions and conferences Excellent	BALI member discounted rates for exhibitions and conferences N/A
BALI Awards (if you have entered)	BALI Awards (if you have entered) Poor	BALI Awards (if you have entered) Fair	BALI Awards (if you have entered) Good	BALI Awards (if you have entered) Excellent	BALI Awards (if you have entered) N/A
BALI Awards (if you have attended)	BALI Awards (if you have attended) Poor	BALI Awards (if you have attended) Fair	BALI Awards (if you have attended) Good	BALI Awards (if you have attended) Excellent	BALI Awards (if you have attended) N/A
BALI Awards (if you have sponsored)	BALI Awards (if you have sponsored) Poor	BALI Awards (if you have sponsored) Fair	BALI Awards (if you have sponsored) Good	BALI Awards (if you have sponsored) Excellent	BALI Awards (if you have sponsored) N/A
Trade magazine discounts	Trade magazine discounts Poor	Trade magazine discounts Fair	Trade magazine discounts Good	Trade magazine discounts Excellent	Trade magazine discounts N/A
Member referral voucher	Member referral voucher Poor	Member referral voucher Fair	Member referral voucher Good	Member referral voucher Excellent	Member referral voucher N/A
Discounted hire of Landscape House meeting rooms	Discounted hire of Landscape House meeting rooms Poor	Discounted hire of Landscape House meeting rooms Fair	Discounted hire of Landscape House meeting rooms Good	Discounted hire of Landscape House meeting rooms Excellent	Discounted hire of Landscape House meeting rooms N/A

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* 6. Are there any membership benefits you feel should be added?

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* 7. Have you ever been to one of the following BALI Forums?

National Contractors Forum (BALI-NCF)

Domestic Forum

Affiliates Forum

Designer Forum

N/A

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* 8. In relation to the Forum(s) you have attended please rate the following...

	Poor	Fair	Good	Excellent	N/A
Content	Content Poor	Content Fair	Content Good	Content Excellent	Content N/A
Format	Format Poor	Format Fair	Format Good	Format Excellent	Format N/A
Frequency	Frequency Poor	Frequency Fair	Frequency Good	Frequency Excellent	Frequency N/A

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* 9. When did someone in your company last speak or meet with a BALI representative other than for renewal?

Under 1 month

1 month +

6 months +

12 months +

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* 1. Full Name

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* 2. Position in Company

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* 3. Company Name

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* 4. How would you rate the following BALI services?

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* 5. How would you rate the following membership benefits?

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* 6. Are there any membership benefits you feel should be added?

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* 7. Have you ever been to one of the following BALI Forums?

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* 8. In relation to the Forum(s) you have attended please rate the following...

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* 9. When did someone in your company last speak or meet with a BALI representative other than for renewal?

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* 10. Any other comments on BALI?