We are conducting a discovery to better understand the procurement process when councils purchase a digital service/technology. We know that procurement processes can vary significantly between local authorities and we are keen to understand internal processes and behaviours. In doing this, we hope to enable industry to better engage with local government as well as create a level playing field for SMEs, whilst ensuring councils get the most appropriate and competitive solutions for them and their users.

We welcome hearing from all those involved in the procurement process – from digital leads to commissioning to procurement.

We will not share any of the data you submit on this form outside techUK, and we will only use it for the purposes of learning more about how local authorities procure technology and digital services.


If you do agree to talk with us in more detail at a face-to-face meeting or on call, we will anonymise your identity when sharing our research findings. Your identity will only be known by the researcher(s) who interviewed you, and all identifiable data will be removed from transcripts once this particular discovery project is complete.


We treat this information confidentially and use all quotes anonymously - unless explicit consent is granted by you later. We won't share this information outside techUK.

If you have any questions or problems completing this form, you can email Georgina.maratheftis@techuk.org

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* 1. What type of council are you from? Name council (Optional)

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* 2. What is your job title? (Optional) 

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* 3. Describe the procurement process and steps you take to buy a digital service or software package, and how long does each step take? (You could use a recent example to outline your approach)

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* 4. How did you go about identifying what you will be procuring?

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* 5. Who is involved from start to finish in the procurement process? (List approximate number of people and job titles)

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* 6. Do you search for standards or case studies that you could build on first? 

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* 7. Do you conduct discovery or analysis on user needs?

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* 8. Does your authority use central e.g. G-Cloud and/or regional procurement frameworks?

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* 9. Where do you find information on the latest frameworks?

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* 10. Do you talk to other councils?

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* 11. Do you do any pre-procurement market engagement?

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* 12. Have you seen The ICT Commissioning playbook Alpha?

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* 13. Have you used it?

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* 14. For each of the following please indicate the level of importance to your organisation in achieving the best outcomes through procurement: (not important, low importance, high importance, essential)

  Not important Low importance High importance Essential
Approach to digital transformation
Best practice in contract negotiation and management
Relationship between the council and supplier
Collaborating and/or sharing best practice with other councils
Value for money
Return on investement
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