Best Superfast Broadband Award

For the ISP which provides the best superfast broadband service (over 24 Mbps).

Technical testing will be used to determine the shortlist, with this information, the below questions and ISPAs' judge's industry knowledge determining the winner.Bearing in mind the judging criteria, entrants are required to answer the following questions using no more than 200 words per section. Please include any evidence within the given word limit.
 
Judging criteria:

•          Price and value for money
•          Geographical availability
•          Reliability
•          Broadband speeds
•          Investment in networks
•          Packages available
•          Time from order to delivery
•          Contract options
•          Value added services (ie free use of hotspots, content offerings)
•          Fair use and traffic management policies
•          IPv6 capability
•          Innovation in the past 12 months

The deadline for submission is 31 March 2017.

* 1. Please provide the following:

* 2. In 30 WORDS why should you win this award?

* 3. How does your superfast broadband service offer value for money? (200 words)

* 4. What investment and innovation have you made in your services over the last year? (200 words)

* 5. How do you ensure the safety and security of your customers’ online experience? (200 words)

* 6. How do you manage your end users experience online? (200 words)

* 7. How has your business developed in the previous 12 months? (200 words)

* 8. What infrastructure do you own/operate and what investments have you made in infrastructure over the last 12 months? (200 words)

* 9. What further characteristics distinguish your service from that of your competitors? (200 words)

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