Turning a house into a home

About SHAX
SHAX is a social enterprise and registered charity that provides support for people affected by homelessness and/ or poverty whilst diverting household waste from landfill. A key part of our enterprise is our furniture re-use outlet at Merrick House, The Crichton. All profits from this are reinvested in the organisation and fulfilling our social purpose.
 
How you can help
As Social Enterprise Manager of SHAX I want to make sure that what we offer is relevant and attractive to people who buy household furniture and accessories. So, I’d be grateful if you would take a few minutes to tell me what you think of SHAX and homeware buying in general.

This information will help us to better develop and deliver our products and services, towards fulfilling our social purpose. Even if it’s been sometime since you’ve visited us or never had contact with us before, we’d still like to hear your opinion.

You can take part in this survey by:
  • Completing a paper copy and returning to one of our staff or volunteers
  • Completing the survey online via the link provided
I’d be grateful if you would complete the survey by
Friday 31st August

The findings from the survey are only for our internal use and responses will not be linked to any individual or organisation when the results of this survey are reported.

A small gesture of thanks
By way of thanks, all survey participants who provide contact details will be entered into a FREE PRIZE DRAW for 1 of 2, £100 SHAX Vouchers* for use in-store.
 

Thank you in anticipation of your help and support.
 

Joyce Harkness
Social Enterprise Manager
 

* Normal vouchers Terms and Conditions apply. Please contact SHAX for details
Q1. Which of the following types of household furniture and accessories have you purchased in the last 12 months? (please tick all that apply)

Question Title

* Q1. Which of the following types of household furniture and accessories have you purchased in the last 12 months? (please tick all that apply)

Q2. Where do you prefer to purchase your household furniture and accessories from? (please tick all that apply)

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* Q2. Where do you prefer to purchase your household furniture and accessories from? (please tick all that apply)

Q3. What factors are important to your purchase decision?

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* Q3. What factors are important to your purchase decision?

  1 Least Important 2 3 4 5 Most Important
Assembly service
Bargain buy
Branded products
Customer service
Delivery service
Good value
Low price
Online purchase option
Outlet location/ convenience
Product information
Product quality
Product range/ choice
Product style/ fashion
Store/ outlet quality
Unique/ unusual products
Vintage/ retro products
Q4. When considering the purchase of household furniture and accessories, which sources of information are the most important to your decision?

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* Q4. When considering the purchase of household furniture and accessories, which sources of information are the most important to your decision?

  1 Least
Important
2 3 4 5 Most
Important
Catalogues
Direct mail (by post or email)
Friends and family
Home decorating TV programmes
Internet search engines (e.g. Google)
Lifestyle/ home magazines (print or online)
Newspapers (advertising or articles)
Outdoor advertising (billboards, adshels, buses etc)
Radio advertising
Retailer events/ open days
Sales brochures
Sellers’ own website
Social media (Facebook, Youtube, Twitter)
TV advertising
Q5. Which SHAX services/ activities are you aware of or have you used? (please tick all that apply)

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* Q5. Which SHAX services/ activities are you aware of or have you used? (please tick all that apply)

  Aware of Used
(currently or previously)
Not aware of
Re-used furniture outlet
Re-used furniture delivery
Donated furniture collection
Training, work experience, volunteering
Emergency home starter packs
Emergency Homemaker (credit) Scheme
Upcycling workshops
Q6. How often do you visit SHAX’s Furniture Re-use Outlet?

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* Q6. How often do you visit SHAX’s Furniture Re-use Outlet?

Q7. Thinking of SHAX's furniture re-use outlet, please rate our:

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* Q7. Thinking of SHAX's furniture re-use outlet, please rate our:

  Very Poor Poor OK Good Very Good N/A
Product range
Product quality
Prices
Premises
Shopfloor layout
Promotional materials
Donation collection service
Delivery service
Customer service
Never been (please tick ‘N/A’ and go to Question 9)
Q8. How do you think SHAX compares to other household furniture and accessories suppliers?

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* Q8. How do you think SHAX compares to other household furniture and accessories suppliers?

  SHAX is
Better than most
SHAX is
Better than some,
worse than others
SHAX is
Not as good as most
Online retailers/ marketplace
High street retailers
Charity furniture shops
Hire-purchase retailers/ catalogues
Q9. Which of the following best describes your house type? (please tick only one)

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* Q9. Which of the following best describes your house type? (please tick only one)

  Flat, maisonette or apartment Terraced (including end-terrace) Semi-detached house or bungalow Detached house or bungalow
Owned/ occupied by you
Owned/ rented to others
Private rented by you
Social rented by you
Q10. What are the first 4 characters of your postcode?

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* Q10. What are the first 4 characters of your postcode?

Free Prize Draw
Please provide your name and a contact telephone number or email address if you wished to be entered in the free prize draw for one on two £100 SHAX vouchers. Your contact details will only be used for this purpose and will be deleted following the draw.

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*
Free Prize Draw
Please provide your name and a contact telephone number or email address if you wished to be entered in the free prize draw for one on two £100 SHAX vouchers. Your contact details will only be used for this purpose and will be deleted following the draw.

THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY

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