Bristol, North Somerset and South Gloucestershire (BNSSG) Clinical Commissioning Groups (CCGs) are working to develop a strategy for urgent care which will ensure that care is delivered in a way that meets the needs of the local population.

Urgent care services describes the range of health care services available to people who need medical advice, diagnosis or treatment quickly and unexpectedly. This includes everything from same day GP appointments, minor injury units and A&E departments.

To inform this, we would like to understand the experiences and views of the public when making decisions about, and using, urgent care services across BNSSG. We would like to know what factors you consider when using a particular urgent care service. 

If you are interested in helping us develop the strategy by attending future workshops, or if you require this survey in an easy read format, please email

The survey should take no longer than five minutes to complete. Thank you for your time, your answers are greatly appreciated.

* 1. Please tick the boxes below that apply to you:

  I have used this urgent care service in the last 12 months I was aware of this urgent care service before doing this survey
Same day urgent GP appointment
South Gloucestershire GP minor injury service
GP out of hours service
Advice from a pharmacist 
NHS 111
Walk in Centre (Broadmead)
Minor Injury Unit (Clevedon)
Minor Injury Unit (Yate)
Urgent Care Centre (South Bristol Community Hospital)
Bristol Eye Hospital Emergency Department
Bristol Royal Hospital for Children A&E
Bristol Royal Infirmary A&E
Southmead Hospital A&E
Weston General Hospital A&E
Emergency dental services
Mental health crisis service
I haven't used an urgent care service in the last 12 months

* 2. If you need to access same-day urgent care, please identify the top three factors that would influence where you would go

* 3. If you need urgent or emergency care services what is most important to you? 

You can pick up to two choices.

* 4. Do you have any other comments about the way you access urgent care across Bristol, North Somerset and South Gloucestershire?