Repairs Service - Mystery Shopping

1. Mystery Shopping - Repairs Communication

The Tenant Scrutiny Pool is currently investigating the communication during repairs appointments. To help with this review we would like to hear of your recent experience. If you have had a repairs appointment in the last 3 months, please complete the form below. Please note this isn’t a process for logging complaints.

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* 1. Nature of Repair

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* 2. Did the Operative attend your property at the agreed scheduled appointment time?

Yes

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* 3. If yes to question 2, was the Operative on time?

Yes

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* 4. If no to question 2 or 3, were you contacted by Progress Housing Group to inform you that the Operative would be late to your appointment, or that they needed to rearrange to another date and time?

Yes

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* 5. If no to question 4, did you have to call Progress Housing Group?

Yes

If Yes, please expand

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* 6. When your repair job was completed by the Operative, did they ask you to complete a satisfaction survey using the Operative’s iPad?

Yes

Please expand if you wish to do so

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* 7. Time and Date of appointment made (this will help us find your repair)

Date / Time

Date

Time

AM/PM

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* 8. Please provide your contact details to help us find your repair

Name

Address

Address 2

City/Town

Postal Code

Email Address

Phone Number