Customer Feedback

Asset Management Strategy Questionnaire

To help us prioritise what works we carry out in the future, we would like your views on how the Council will repair, maintain and improve its homes and neighborhoods in the future.

By identifying the importance of a range of issues it will help us plan the things that matter most to residents.

Please rate the below issues, to say whether you feel these are not important to essential for the Council to deal with over the next five years:

Question Title

* 1. Improve the outside of your home to ensure it is weather-tight (for example works to roofs, gutters, walls, windows, and doors)?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 2. Improve the facilities inside your home (for example, kitchens and bathrooms)?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 3. Ensure your home is safe and appliances are in good condition (for example, gas, electrics, water, fire safety, heating and lifts)?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 4. Improve the energy efficiency to make your home more affordable to keep warm and comfortable?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 5. Provide good quality, modern sheltered accommodation that supports independent living, with services to meet needs, wherever you choose to live now or in the future?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 6. Make sure homes are repaired properly when things go wrong and are kept in good condition?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 7. Invest in improving community facilities with attractive green and open spaces to make you feel safer in your neighbourhood?

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Slightly/Not Important

Quite Important

Important

Very Important

Essential

Question Title

* 8. What are the top three priorities that you would like to see us provide?

Ensuring homes are safe and secure (e.g. Carrying out gas servicing, fire safety works or tackling damp and mould).

Delivering effective and efficient day to day repairs and maintenance.

Making sure we have good quality and up to date housing condition information, so that improvements are well planned.

Improving the quality of homes by investing in making homes more modern by replacing and renewing the components (e.g. kitchens, bathrooms, windows, doors).

To improve the quality and safety of your neighbourhood with better maintenance of the street, grassed areas and open spaces.

Carrying out works to make homes more energy efficient to help tackle climate change and make homes less expensive to live in.

Provide good quality, modern, sheltered accommodation that supports independent living wherever you choose to live now or in the future.

Regenerating, developing, and improving our available housing to better meet future needs.

Maximise the use of technology and digital approaches in homes and in how we go about maintaining them.

Delivering an excellent customer experience for all of our repairs, maintenance, and property improvements.

Customer Feedback

Asset Management Strategy Questionnaire

Question Title

* 1. Improve the outside of your home to ensure it is weather-tight (for example works to roofs, gutters, walls, windows, and doors)?

Question Title

* 2. Improve the facilities inside your home (for example, kitchens and bathrooms)?

Question Title

* 3. Ensure your home is safe and appliances are in good condition (for example, gas, electrics, water, fire safety, heating and lifts)?

Question Title

* 4. Improve the energy efficiency to make your home more affordable to keep warm and comfortable?

Question Title

* 5. Provide good quality, modern sheltered accommodation that supports independent living, with services to meet needs, wherever you choose to live now or in the future?

Question Title

* 6. Make sure homes are repaired properly when things go wrong and are kept in good condition?

Question Title

* 7. Invest in improving community facilities with attractive green and open spaces to make you feel safer in your neighbourhood?

Question Title

* 8. What are the top three priorities that you would like to see us provide?

Question Title

* 9. What is your Address? (optional)

Question Title

* 10. What is your postcode?

Question Title

* 11. Are you a Tenant or a Leaseholder?

Question Title

* 12. What property type do you live in?

Question Title

* 13. How many bedrooms do you have?

Question Title

* 14. How many people live at your address?

Question Title

* 15. Would you like to know more about how to get involved in helping us deliver our Landlord Services?

Question Title

* 16. Do you have any other comments?