Product Lifetimes and Repair Survey

This short survey focuses on product lifetimes and peoples’ views of repair. Data collected may support future teaching and research at The Open University. Survey data is anonymised and stored securely.

By submitting the survey you confirm you are 18 or over and that you agree to the data being used for educational purposes.

Question Title

* 1. Respondent age group

18-25

26-40

41-55

56-70

71-85

86+

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* 2. Are you aware of the UK’s new Right to Repair law that protects consumers’ rights to repair some types of purchased goods?

Yes

Don't know

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* 3. How long did you have a past product before you replaced it?

	N/A	< 1 year	1 - 2 years	2 - 3 years	3 - 4 years	4 - 5 years	5 - 6 years	6 - 7 years	7 - 8 years	8 - 9 years	10 - 15 years	> 15 years
Washing Machine	Washing Machine N/A	Washing Machine < 1 year	Washing Machine 1 - 2 years	Washing Machine 2 - 3 years	Washing Machine 3 - 4 years	Washing Machine 4 - 5 years	Washing Machine 5 - 6 years	Washing Machine 6 - 7 years	Washing Machine 7 - 8 years	Washing Machine 8 - 9 years	Washing Machine 10 - 15 years	Washing Machine > 15 years
Vacuum Cleaner	Vacuum Cleaner N/A	Vacuum Cleaner < 1 year	Vacuum Cleaner 1 - 2 years	Vacuum Cleaner 2 - 3 years	Vacuum Cleaner 3 - 4 years	Vacuum Cleaner 4 - 5 years	Vacuum Cleaner 5 - 6 years	Vacuum Cleaner 6 - 7 years	Vacuum Cleaner 7 - 8 years	Vacuum Cleaner 8 - 9 years	Vacuum Cleaner 10 - 15 years	Vacuum Cleaner > 15 years
Mobile Phone	Mobile Phone N/A	Mobile Phone < 1 year	Mobile Phone 1 - 2 years	Mobile Phone 2 - 3 years	Mobile Phone 3 - 4 years	Mobile Phone 4 - 5 years	Mobile Phone 5 - 6 years	Mobile Phone 6 - 7 years	Mobile Phone 7 - 8 years	Mobile Phone 8 - 9 years	Mobile Phone 10 - 15 years	Mobile Phone > 15 years
Television	Television N/A	Television < 1 year	Television 1 - 2 years	Television 2 - 3 years	Television 3 - 4 years	Television 4 - 5 years	Television 5 - 6 years	Television 6 - 7 years	Television 7 - 8 years	Television 8 - 9 years	Television 10 - 15 years	Television > 15 years
Bicycle	Bicycle N/A	Bicycle < 1 year	Bicycle 1 - 2 years	Bicycle 2 - 3 years	Bicycle 3 - 4 years	Bicycle 4 - 5 years	Bicycle 5 - 6 years	Bicycle 6 - 7 years	Bicycle 7 - 8 years	Bicycle 8 - 9 years	Bicycle 10 - 15 years	Bicycle > 15 years
Sofa	Sofa N/A	Sofa < 1 year	Sofa 1 - 2 years	Sofa 2 - 3 years	Sofa 3 - 4 years	Sofa 4 - 5 years	Sofa 5 - 6 years	Sofa 6 - 7 years	Sofa 7 - 8 years	Sofa 8 - 9 years	Sofa 10 - 15 years	Sofa > 15 years

Question Title

* 4. What caused you to dispose of your last product

	N/A	Component broke	Too expensive to repair	Too difficult to repair	No product repair information	Aesthetic reasons	Difficult to maintain	Wanted a new product	Declutter	Needed new functionality	Technology outdated
Washing Machine	Washing Machine N/A	Washing Machine Component broke	Washing Machine Too expensive to repair	Washing Machine Too difficult to repair	Washing Machine No product repair information	Washing Machine Aesthetic reasons	Washing Machine Difficult to maintain	Washing Machine Wanted a new product	Washing Machine Declutter	Washing Machine Needed new functionality	Washing Machine Technology outdated
Vacuum Cleaner	Vacuum Cleaner N/A	Vacuum Cleaner Component broke	Vacuum Cleaner Too expensive to repair	Vacuum Cleaner Too difficult to repair	Vacuum Cleaner No product repair information	Vacuum Cleaner Aesthetic reasons	Vacuum Cleaner Difficult to maintain	Vacuum Cleaner Wanted a new product	Vacuum Cleaner Declutter	Vacuum Cleaner Needed new functionality	Vacuum Cleaner Technology outdated
Mobile Phone	Mobile Phone N/A	Mobile Phone Component broke	Mobile Phone Too expensive to repair	Mobile Phone Too difficult to repair	Mobile Phone No product repair information	Mobile Phone Aesthetic reasons	Mobile Phone Difficult to maintain	Mobile Phone Wanted a new product	Mobile Phone Declutter	Mobile Phone Needed new functionality	Mobile Phone Technology outdated
Television	Television N/A	Television Component broke	Television Too expensive to repair	Television Too difficult to repair	Television No product repair information	Television Aesthetic reasons	Television Difficult to maintain	Television Wanted a new product	Television Declutter	Television Needed new functionality	Television Technology outdated
Bicycle	Bicycle N/A	Bicycle Component broke	Bicycle Too expensive to repair	Bicycle Too difficult to repair	Bicycle No product repair information	Bicycle Aesthetic reasons	Bicycle Difficult to maintain	Bicycle Wanted a new product	Bicycle Declutter	Bicycle Needed new functionality	Bicycle Technology outdated
Sofa	Sofa N/A	Sofa Component broke	Sofa Too expensive to repair	Sofa Too difficult to repair	Sofa No product repair information	Sofa Aesthetic reasons	Sofa Difficult to maintain	Sofa Wanted a new product	Sofa Declutter	Sofa Needed new functionality	Sofa Technology outdated

Other (option to state what that is)

Question Title

* 5. How long would you like your current product to last for?

	N/A	< 1 year	1 - 2 years	2 - 3 years	3 - 4 years	4 - 5 years	5 - 6 years	6 - 7 years	7 - 8 years	8 - 9 years	10 - 15 years	> 15 years
Washing Machine	Washing Machine N/A	Washing Machine < 1 year	Washing Machine 1 - 2 years	Washing Machine 2 - 3 years	Washing Machine 3 - 4 years	Washing Machine 4 - 5 years	Washing Machine 5 - 6 years	Washing Machine 6 - 7 years	Washing Machine 7 - 8 years	Washing Machine 8 - 9 years	Washing Machine 10 - 15 years	Washing Machine > 15 years
Vacuum Cleaner	Vacuum Cleaner N/A	Vacuum Cleaner < 1 year	Vacuum Cleaner 1 - 2 years	Vacuum Cleaner 2 - 3 years	Vacuum Cleaner 3 - 4 years	Vacuum Cleaner 4 - 5 years	Vacuum Cleaner 5 - 6 years	Vacuum Cleaner 6 - 7 years	Vacuum Cleaner 7 - 8 years	Vacuum Cleaner 8 - 9 years	Vacuum Cleaner 10 - 15 years	Vacuum Cleaner > 15 years
Mobile Phone	Mobile Phone N/A	Mobile Phone < 1 year	Mobile Phone 1 - 2 years	Mobile Phone 2 - 3 years	Mobile Phone 3 - 4 years	Mobile Phone 4 - 5 years	Mobile Phone 5 - 6 years	Mobile Phone 6 - 7 years	Mobile Phone 7 - 8 years	Mobile Phone 8 - 9 years	Mobile Phone 10 - 15 years	Mobile Phone > 15 years
Television	Television N/A	Television < 1 year	Television 1 - 2 years	Television 2 - 3 years	Television 3 - 4 years	Television 4 - 5 years	Television 5 - 6 years	Television 6 - 7 years	Television 7 - 8 years	Television 8 - 9 years	Television 10 - 15 years	Television > 15 years
Bicycle	Bicycle N/A	Bicycle < 1 year	Bicycle 1 - 2 years	Bicycle 2 - 3 years	Bicycle 3 - 4 years	Bicycle 4 - 5 years	Bicycle 5 - 6 years	Bicycle 6 - 7 years	Bicycle 7 - 8 years	Bicycle 8 - 9 years	Bicycle 10 - 15 years	Bicycle > 15 years
Sofa	Sofa N/A	Sofa < 1 year	Sofa 1 - 2 years	Sofa 2 - 3 years	Sofa 3 - 4 years	Sofa 4 - 5 years	Sofa 5 - 6 years	Sofa 6 - 7 years	Sofa 7 - 8 years	Sofa 8 - 9 years	Sofa 10 - 15 years	Sofa > 15 years

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* 6. Prioritize 3 things for each product that you look for when buying a new product.

	Washing machine	Smartphone	Sofa
Price	Price Washing machine	Price Smartphone	Price Sofa
Functionality	Functionality Washing machine	Functionality Smartphone	Functionality Sofa
Visual appeal	Visual appeal Washing machine	Visual appeal Smartphone	Visual appeal Sofa
Energy labelling (efficiency)	Energy labelling (efficiency) Washing machine	Energy labelling (efficiency) Smartphone	Energy labelling (efficiency) Sofa
Warranty	Warranty Washing machine	Warranty Smartphone	Warranty Sofa
Repairability	Repairability Washing machine	Repairability Smartphone	Repairability Sofa
Organisation reputation for quality	Organisation reputation for quality Washing machine	Organisation reputation for quality Smartphone	Organisation reputation for quality Sofa
Organisation reputation for ethics & responsbility	Organisation reputation for ethics & responsbility Washing machine	Organisation reputation for ethics & responsbility Smartphone	Organisation reputation for ethics & responsbility Sofa

Other (please specify)

Question Title

* 7. What prevents you from repairing a product

	Often	Sometimes	Never	Don't know
Lack of product knowledge	Lack of product knowledge Often	Lack of product knowledge Sometimes	Lack of product knowledge Never	Lack of product knowledge Don't know
Too expensive	Too expensive Often	Too expensive Sometimes	Too expensive Never	Too expensive Don't know
Cheaper to buy new	Cheaper to buy new Often	Cheaper to buy new Sometimes	Cheaper to buy new Never	Cheaper to buy new Don't know
Fancy a change	Fancy a change Often	Fancy a change Sometimes	Fancy a change Never	Fancy a change Don't know
Don't know how to find out about repair	Don't know how to find out about repair Often	Don't know how to find out about repair Sometimes	Don't know how to find out about repair Never	Don't know how to find out about repair Don't know

Other (please specify)

Question Title

* 8. Repair experiences

	Yes	No	Sometimes	Never
I always try and fix things at home	I always try and fix things at home Yes	I always try and fix things at home No	I always try and fix things at home Sometimes	I always try and fix things at home Never
I can change a plug	I can change a plug Yes	I can change a plug No	I can change a plug Sometimes	I can change a plug Never
I enjoy DIY projects	I enjoy DIY projects Yes	I enjoy DIY projects No	I enjoy DIY projects Sometimes	I enjoy DIY projects Never
I ask my family or friends to fix things	I ask my family or friends to fix things Yes	I ask my family or friends to fix things No	I ask my family or friends to fix things Sometimes	I ask my family or friends to fix things Never
I use online resources to show me how to repair things	I use online resources to show me how to repair things Yes	I use online resources to show me how to repair things No	I use online resources to show me how to repair things Sometimes	I use online resources to show me how to repair things Never
I use professional repair services	I use professional repair services Yes	I use professional repair services No	I use professional repair services Sometimes	I use professional repair services Never
I use the product warranty for repair or replacement	I use the product warranty for repair or replacement Yes	I use the product warranty for repair or replacement No	I use the product warranty for repair or replacement Sometimes	I use the product warranty for repair or replacement Never
I don’t consider repairing products	I don’t consider repairing products Yes	I don’t consider repairing products No	I don’t consider repairing products Sometimes	I don’t consider repairing products Never
I prefer to replace products when they break	I prefer to replace products when they break Yes	I prefer to replace products when they break No	I prefer to replace products when they break Sometimes	I prefer to replace products when they break Never

Product Lifetimes and Repair Survey

Question Title

* 1. Respondent age group

Question Title

* 2. Are you aware of the UK’s new Right to Repair law that protects consumers’ rights to repair some types of purchased goods?

Question Title

* 3. How long did you have a past product before you replaced it?

Question Title

* 4. What caused you to dispose of your last product

Question Title

* 5. How long would you like your current product to last for?

Question Title

* 6. Prioritize 3 things for each product that you look for when buying a new product.

Question Title

* 7. What prevents you from repairing a product

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* 8. Repair experiences

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* 9. What do you think is needed to encourage greater levels of repair of household products?