Garden Waste Customer Satisfaction Question Title * 1. How likely is it that you would recommend the Garden Waste Service to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how would you rate your experience of the Garden Waste Service? Very good Good Satisfactory Poor Very poor OK Question Title * 3. Which of the following words would you use to describe your Garden Waste Service? Select all that apply. Reliable Good quality Useful Effective Better than no service Good value for money Overpriced Reasonable value for money Impractical Ineffective Poor quality Unreliable OK Question Title * 4. How well do the Garden Waste collection staff meet your needs? Extremely well Very well Satisfactory Not so well Not at all well OK Question Title * 5. How would you rate the professionalism of the Garden Waste collection staff? Extremely good Very good Satisfactory Not so good Not at all good OK Question Title * 6. How did you pay for your existing Garden Waste subscription? Online Direct Debit in advance at £39 Online card payment at £47 Through PayPoint at a local shop or Post Office at £47 By telephone through Council ContactCentre at £47 Other (please specify) OK Question Title * 7. How easy did you find subscribing to the Garden Waste service this year? Extremely easy Very easy Satisfactory Not so easy Not at all easy Please tell us why OK Question Title * 8. How likely are you to renew your Garden Waste subscription next year? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 9. Do you use the Fenland Bin App to remind you of your collection day? Yes, I have downloaded the app and use it Yes, I have downloaded the app but don't use it often I haven't heard of the app, but will search my app store for more details I don't need a mobile phone app to remind me of my bin collection day I don't have a 'smart' phone thank you OK Question Title * 10. Do you have any other comments, questions, or concerns? OK Question Title * 11. If you require a response to your question or comment, then please provide contact details below. Name Address Address 2 City/Town Postal Code Email Address Phone Number OK DONE
