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Annual customer care survey 2023
1.
As well as receiving our newsletter, have you received any of the following services from us over the past year? Please tick all that apply.
A home visit at which equipment was demonstrated and provided (e.g., Liquid Level Indicator, tactile markers, symbol cane, talking book player)
Living Well With Sight Loss course
Help with any other equipment through our office (e.g., sunglasses, diaries, calendars, clocks, replacement batteries for watches)
Advice or support over the phone (e.g., referrals to other services)
Art Beyond Vision course
Regular befriending calls
Coffee morning / younger members social group / fish & chip lunch / Christmas lunch / Demo Day / Bridlington trip
Dare to Dream mentoring and training programme
Tech support (e.g., mobile phones, tablets, computer equipment)
Emotional support (counselling) in partnership with Gasped
2.
Have you been happy with the service you’ve received?
Yes
No
3.
Could you give us a bit more information on what was great, how we can improve, or any gaps in support you think we might be able to fill?
4.
Please select the age bracket you fall into:
18 – 30
31 – 50
51 – 64
65-75
over 75
5.
Overall, how would you rate the service we provide (please tick one)?
Excellent
Good
Average
Poor
6.
If you are not happy with any aspect of our service, or if there are any services listed that you are interested in receiving, please leave your name and phone number or call the office on 01924 215555 so we can help:
Current Progress,
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