Compressed air supplier survey

Please take just five minutes to complete our survey about compressed air.

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* 1. What business are you in?

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* 2. How many years have you been in this business?

Over 10

5-10

1-5

Under 1

New

What is your job title?

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* 3. Is your compressed air supplier/maintenance provider a BCAS (British Compressed Air Society) member?

Who is your compressed air supplier?

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* 4. How important is it that your compressed air supplier/maintenance provider does the following?

	Very important	Important	Quite important	Not important	Irrelevant
Provides clear terms and conditions?	Provides clear terms and conditions? Very important	Provides clear terms and conditions? Important	Provides clear terms and conditions? Quite important	Provides clear terms and conditions? Not important	Provides clear terms and conditions? Irrelevant
Advises on health and safety considerations and legal considerations?	Advises on health and safety considerations and legal considerations? Very important	Advises on health and safety considerations and legal considerations? Important	Advises on health and safety considerations and legal considerations? Quite important	Advises on health and safety considerations and legal considerations? Not important	Advises on health and safety considerations and legal considerations? Irrelevant
Explains our joint responsibility to source legally compliant equipment?	Explains our joint responsibility to source legally compliant equipment? Very important	Explains our joint responsibility to source legally compliant equipment? Important	Explains our joint responsibility to source legally compliant equipment? Quite important	Explains our joint responsibility to source legally compliant equipment? Not important	Explains our joint responsibility to source legally compliant equipment? Irrelevant
Advises on sustainability and energy consumption improvement?	Advises on sustainability and energy consumption improvement? Very important	Advises on sustainability and energy consumption improvement? Important	Advises on sustainability and energy consumption improvement? Quite important	Advises on sustainability and energy consumption improvement? Not important	Advises on sustainability and energy consumption improvement? Irrelevant
Keeps their delivery promises?	Keeps their delivery promises? Very important	Keeps their delivery promises? Important	Keeps their delivery promises? Quite important	Keeps their delivery promises? Not important	Keeps their delivery promises? Irrelevant
Ensures optimum performance and reliability by using genuine parts?	Ensures optimum performance and reliability by using genuine parts? Very important	Ensures optimum performance and reliability by using genuine parts? Important	Ensures optimum performance and reliability by using genuine parts? Quite important	Ensures optimum performance and reliability by using genuine parts? Not important	Ensures optimum performance and reliability by using genuine parts? Irrelevant
Maintains and services equipment correctly to reduce operating costs?	Maintains and services equipment correctly to reduce operating costs? Very important	Maintains and services equipment correctly to reduce operating costs? Important	Maintains and services equipment correctly to reduce operating costs? Quite important	Maintains and services equipment correctly to reduce operating costs? Not important	Maintains and services equipment correctly to reduce operating costs? Irrelevant
Helps us comply with Hazardous Waste obligations	Helps us comply with Hazardous Waste obligations Very important	Helps us comply with Hazardous Waste obligations Important	Helps us comply with Hazardous Waste obligations Quite important	Helps us comply with Hazardous Waste obligations Not important	Helps us comply with Hazardous Waste obligations Irrelevant
Keeps us informed on the future service and maintenance regime?	Keeps us informed on the future service and maintenance regime? Very important	Keeps us informed on the future service and maintenance regime? Important	Keeps us informed on the future service and maintenance regime? Quite important	Keeps us informed on the future service and maintenance regime? Not important	Keeps us informed on the future service and maintenance regime? Irrelevant

What else is important to you?

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* 5. Please rate your Compressed air supplier for the following factors where 0 is worst provider possible and 10 is the best provider possible?

	0	1	2	3	4	5	6	7	8	9	10
Effective support. They maintain equipment well and fix problems quickly	Effective support. They maintain equipment well and fix problems quickly 0	Effective support. They maintain equipment well and fix problems quickly 1	Effective support. They maintain equipment well and fix problems quickly 2	Effective support. They maintain equipment well and fix problems quickly 3	Effective support. They maintain equipment well and fix problems quickly 4	Effective support. They maintain equipment well and fix problems quickly 5	Effective support. They maintain equipment well and fix problems quickly 6	Effective support. They maintain equipment well and fix problems quickly 7	Effective support. They maintain equipment well and fix problems quickly 8	Effective support. They maintain equipment well and fix problems quickly 9	Effective support. They maintain equipment well and fix problems quickly 10
Responsive personnel. They are helpful and respond promptly	Responsive personnel. They are helpful and respond promptly 0	Responsive personnel. They are helpful and respond promptly 1	Responsive personnel. They are helpful and respond promptly 2	Responsive personnel. They are helpful and respond promptly 3	Responsive personnel. They are helpful and respond promptly 4	Responsive personnel. They are helpful and respond promptly 5	Responsive personnel. They are helpful and respond promptly 6	Responsive personnel. They are helpful and respond promptly 7	Responsive personnel. They are helpful and respond promptly 8	Responsive personnel. They are helpful and respond promptly 9	Responsive personnel. They are helpful and respond promptly 10
Expert advice. They give expert advice on legal safety and maintenance issues	Expert advice. They give expert advice on legal safety and maintenance issues 0	Expert advice. They give expert advice on legal safety and maintenance issues 1	Expert advice. They give expert advice on legal safety and maintenance issues 2	Expert advice. They give expert advice on legal safety and maintenance issues 3	Expert advice. They give expert advice on legal safety and maintenance issues 4	Expert advice. They give expert advice on legal safety and maintenance issues 5	Expert advice. They give expert advice on legal safety and maintenance issues 6	Expert advice. They give expert advice on legal safety and maintenance issues 7	Expert advice. They give expert advice on legal safety and maintenance issues 8	Expert advice. They give expert advice on legal safety and maintenance issues 9	Expert advice. They give expert advice on legal safety and maintenance issues 10
Legal compliance. They help us meet environmental and Health and Safety standards	Legal compliance. They help us meet environmental and Health and Safety standards 0	Legal compliance. They help us meet environmental and Health and Safety standards 1	Legal compliance. They help us meet environmental and Health and Safety standards 2	Legal compliance. They help us meet environmental and Health and Safety standards 3	Legal compliance. They help us meet environmental and Health and Safety standards 4	Legal compliance. They help us meet environmental and Health and Safety standards 5	Legal compliance. They help us meet environmental and Health and Safety standards 6	Legal compliance. They help us meet environmental and Health and Safety standards 7	Legal compliance. They help us meet environmental and Health and Safety standards 8	Legal compliance. They help us meet environmental and Health and Safety standards 9	Legal compliance. They help us meet environmental and Health and Safety standards 10
Value for money. Their work and advice help us manage our costs at a reasonable price	Value for money. Their work and advice help us manage our costs at a reasonable price 0	Value for money. Their work and advice help us manage our costs at a reasonable price 1	Value for money. Their work and advice help us manage our costs at a reasonable price 2	Value for money. Their work and advice help us manage our costs at a reasonable price 3	Value for money. Their work and advice help us manage our costs at a reasonable price 4	Value for money. Their work and advice help us manage our costs at a reasonable price 5	Value for money. Their work and advice help us manage our costs at a reasonable price 6	Value for money. Their work and advice help us manage our costs at a reasonable price 7	Value for money. Their work and advice help us manage our costs at a reasonable price 8	Value for money. Their work and advice help us manage our costs at a reasonable price 9	Value for money. Their work and advice help us manage our costs at a reasonable price 10

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* 6. How do you source suppliers/maintenance providers for your compressed air equipment?

	Yes	No
Online/google search	Online/google search Yes	Online/google search No
Recommendation/word of mouth	Recommendation/word of mouth Yes	Recommendation/word of mouth No
Trade association	Trade association Yes	Trade association No
Advertising	Advertising Yes	Advertising No
Social media	Social media Yes	Social media No
Online forum	Online forum Yes	Online forum No

Other (please specify)

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* 7. Do you use online review sites such as TripAdvisor?

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* 8. Would you use an online review site to source or compare compressed air suppliers for ...

	Yes	No
Equipment?	Equipment? Yes	Equipment? No
Maintenance?	Maintenance? Yes	Maintenance? No
Advice/consultancy?	Advice/consultancy? Yes	Advice/consultancy? No
Training?	Training? Yes	Training? No

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* 9. How important do you think Industry 4.0, the Internet of Things and the rise of of new digital industrial technology is?

	Very important	Important	Quite important	Not important	Irrelevant
Now	Now Very important	Now Important	Now Quite important	Now Not important	Now Irrelevant
In 5 years time	In 5 years time Very important	In 5 years time Important	In 5 years time Quite important	In 5 years time Not important	In 5 years time Irrelevant
In 10 years time	In 10 years time Very important	In 10 years time Important	In 10 years time Quite important	In 10 years time Not important	In 10 years time Irrelevant

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* 10. How important is it to you that the compressed air trade trade association (BCAS) provides the following?

	Very important	Important	Quite important	Not important	Irrelevant
Industry specific training	Industry specific training Very important	Industry specific training Important	Industry specific training Quite important	Industry specific training Not important	Industry specific training Irrelevant
Telephone help line for technical/legislative advice	Telephone help line for technical/legislative advice Very important	Telephone help line for technical/legislative advice Important	Telephone help line for technical/legislative advice Quite important	Telephone help line for technical/legislative advice Not important	Telephone help line for technical/legislative advice Irrelevant
Compressed air supplier audit	Compressed air supplier audit Very important	Compressed air supplier audit Important	Compressed air supplier audit Quite important	Compressed air supplier audit Not important	Compressed air supplier audit Irrelevant
Support/speakers for events or conferences	Support/speakers for events or conferences Very important	Support/speakers for events or conferences Important	Support/speakers for events or conferences Quite important	Support/speakers for events or conferences Not important	Support/speakers for events or conferences Irrelevant
End user publications/technical guides	End user publications/technical guides Very important	End user publications/technical guides Important	End user publications/technical guides Quite important	End user publications/technical guides Not important	End user publications/technical guides Irrelevant
Fact sheets/advice cards for use in your facility	Fact sheets/advice cards for use in your facility Very important	Fact sheets/advice cards for use in your facility Important	Fact sheets/advice cards for use in your facility Quite important	Fact sheets/advice cards for use in your facility Not important	Fact sheets/advice cards for use in your facility Irrelevant
Specific industry standards development eg food standards guide	Specific industry standards development eg food standards guide Very important	Specific industry standards development eg food standards guide Important	Specific industry standards development eg food standards guide Quite important	Specific industry standards development eg food standards guide Not important	Specific industry standards development eg food standards guide Irrelevant
Lobbying support to influence new legislation	Lobbying support to influence new legislation Very important	Lobbying support to influence new legislation Important	Lobbying support to influence new legislation Quite important	Lobbying support to influence new legislation Not important	Lobbying support to influence new legislation Irrelevant

What other support would you like from the industry trade body?

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* 11. Before this survey were you aware of BCAS (British Compressed Air Society?

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* 12. Address

Name

Company

Email Address

Phone Number

Terms and conditions.
The prize draw will open on 12 April 2016 and run until 30 September 2016 and is open to all UK residents aged 18 or over. The winner will be notified by email on 3 October 2016. For full terms and conditions please email enquiries@bcas.org.uk.

Your information will not be passed on to any third parties.