S4B Tenant Satisfaction Measures 2023/24

We’re carrying out a survey with Tenants that asks them questions about their experiences with us, where we’re doing well and how we can improve. We’ll do this every year on behalf of Manchester City Council and share the results with the Regulator. It should take about 10 minutes of your time. You can provide with any other feedback at the end of our survey.
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* 1. Address

Tenant Satisfaction Measures

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* 2. Taking everything into account, how satisfied or dissatisfied are you with the service provided by S4B?

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* 3. Has S4B carried out a repair to your home in the last 12 months? (if no go to Q6)

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* 4. If yes, how satisfied or dissatisfied are you with the overall repairs service you have received to your home from S4B over the last 12 months?

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* 5. If yes, how satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

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* 6. How satisfied or dissatisfied are you that S4B provides a home that is well-maintained?

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* 7. Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that S4B provides a home that is safe?

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* 8. How satisfied or dissatisfied are you that S4B listens to your views and acts upon them?

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* 9. How satisfied or dissatisfied are you that S4B keeps you informed about things that matter to you?

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* 10. To what extent do you agree or disagree with the following? “S4B treats me fairly and with respect.”

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* 11. How satisfied or dissatisfied are you with the opportunities available for
resident involvement in your area?

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* 12. Have you made a complaint to S4B in the last 12 months? (If no got to Q14)

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* 13. If yes, how satisfied or dissatisfied are you with Onward's approach to complaints handling?

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* 14. Do you live in a building with communal areas, either inside or outside, that S4B is responsible for maintaining? (If no got to Q16)

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* 15. If yes, how satisfied or dissatisfied are you that S4B keeps these communal areas clean and well-maintained?

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* 16. How satisfied or dissatisfied are you that S4B makes a positive contribution to your neighbourhood?

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* 17. How satisfied or dissatisfied are you with S4B's approach to handling anti-social behaviour?

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* 18. Have you made a complaint regarding ASB in the last 12 months?

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* 19. What age bracket best decribes you?

Follow up Questions

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* 20. Do you have any further comments or feedback you would like to make?
Please use the comments section below to let us know your thoughts on what we are doing right and/or any areas we need to make improvements.
All comments are welcome and will help us focus our approach on the things that matter to you the most.

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