TLW Customer Feedback Questions

Thank you for taking the time to complete the TLW customer survey. Your feedback is very important to us and we will assess every submission carefully.

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* 1. Your Details

Name

Company

Email Address

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* 2. How did you first hear about TLW?

Online search engine

Word of mouth

Recommendation

Instagram

Facebook

Twitter

In a magazine

Blog post

Trade show

Other (please specify)

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* 3. On a scale of 1 to 10, how efficiently have TLW answered your queries and offered support?

Not at all efficiently

Extremely efficiently

Not at all efficiently

Extremely efficiently

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* 4. How important is it to you to have the option to buy from TLW online?

Extremely important

Somewhat important

Not important

No preference

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* 5. Name three things we could improve on

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* 6. What is one reason that would cause you to buy your lighting elsewhere?

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* 7. On a scale of 1 to 10, how would rate the quality of our products?

Terrible

Outstanding

Terrible

Outstanding

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* 8. Can you suggest one product that you feel we are missing from our range?

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* 9. Is Smart Lighting important to you?

Yes

Somewhat

Not sure

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* 10. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY