1. UNIVERSAL CREDIT SURVEY FOR SOUTHAMPTON RESIDENTS

Please take 5 minutes to complete the following survey regarding Universal Credit. Thank you.

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1.  Have you received your first Universal Credit payment? (tick one)

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2. How many weeks did you wait/have you been waiting to receive your first payment of Universal Credit?

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3. At your initial interview with your work coach were you asked about personal circumstances e.g. any caring responsibilities and/or any health conditions or impairments you may have?  (tick one)

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4. Do you have difficulty using or accessing the internet? (tick all that apply)

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5. Which of the following do you have access to? (tick all that apply)

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6. How easy is it for you to get to your Jobcentre? (tick one)

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7. Did you have difficulty verifying your identity?  If yes, did it delay your claim?

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8. Did your work coach advise you about an Advance Payment at your initial interview? (An amount to help you get by until you receive your first UC payment- it will have to be paid back)

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9. Does your Universal Credit claim include financial support for any of the following? (tick all that apply)

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10. How did you pay for your essential living costs (e.g. housing, food, energy bills) between your UC application and your first UC payment? (tick all that apply)

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11. How many times have you had to to rely on a food bank since claiming Universal Credit.

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12. How many times have you had to rely on a utility top-up since you claimed Universal Credit?

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13. What is your current housing situation? (tick one)

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14. Have you been late paying your rent/mortgage since claiming Universal Credit due to a delay receiving payment?

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15. If you had rent/mortgage arrears or you were struggling to manage on monthly payments of Universal Credit were you advised of an Alternative Payment arrangement?

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16. How many children are you responsible for in your household?

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17. How easy or difficult do you find keeping in touch with your work coach? (tick one)

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18. If you were on ESA or JSA and your benefit was stopped or reduced, what information did the Jobcentre give you? (tick all that apply)

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19. What is your age?

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20. . What is your postcode?

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21. Do you have anything else you want to tell us about your Universal Credit experience?

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22. Full name and address in case we would like to contact you for more details  OPTIONAL

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