Dear guest,

We are Rapid Rail Sdn Bhd., a subsidiary of Prasarana Malaysia Berhad. We are the operator of the Klang Valley rail transportation services comprising of the Ampang/Sri Petaling Line, Kelana Jaya Line, KL Monorail Line and MRT SBK Line.

We aim to be the preferred world-class mass public transport system provider. In achieving that, we seek your support to provide your feedback via this survey. Your feedback on the current use of the metro system will assist us in improving our services in the future. At the end of the survey, we will ask you how the COVID pandemic has impacted your experience and use of the metro service. Kindly fill out this simple survey which may take between 3 to 5 minutes.

This survey is facilitated by Nova, a benchmarking group consisting of a number of worldwide metro operators.

Your information and your responses will remain confidential and will not be used for any other purpose.

Thank you for completing our survey.

Yours faithfully,

Rapid Rail Sdn. Bhd.