Rakem Customer Satisfaction Survey 2017

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* 1. Are you aware of whom your customer Sales Representative is?

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* 2. Your Sales Representatives is:

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* 3. Please rate your Sales Representative on the following attributions:

  Unsatisfactory Excellent
Knowledge of your company & products
Technical/product Knowledge
Knowledge of any issues that may have occurred
Contact ability  
Politeness

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* 4. How would you rate your customer service experience?

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* 5. If you feel Rakem customer service does not meet your expectations how would you improve it?

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* 6. How many customer visits do you expect annually?

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* 7. Do you believe you receive enough customer visits?

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* 8. Over the past 12 months have you been given a technical review? How would you summarise it?

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* 9. Are you aware of Rakem's social media platforms, LinkedIn, Facebook, Twitter and Instagram

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* 10. Do you or your company use social media?

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* 11. Rakem are big advocates of associations, does your company belong to any, if so which?

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* 12. What does the brand 'Rakem' mean to you?

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* 13. Will you be attending the European Coating Show in Nuremberg in April?

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* 14. Were you aware that Rakem will be exhibiting at the European Coating Show along with Maker

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* 15. Are you aware that Rakem's sister company - Maker Industrial Products do Toll manufacturing?

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* 16. How often do you use the Rakem website annually?

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* 17. If you use the website, would you check the Rakem news section?

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* 18. What key features would you expect your supplier/Rakem's website to include?

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* 19. How did you find out about our survey?

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* 20. Thank you for taking your time to complete Rakem's customer satisfaction survey. Please leave your name, company name and contact details. We will be doing a draw for 4 lots of £100 worth of John Lewis Vouchers - so more chance to win this year!

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