Access Bedford - Deaf Patient survey

How does your GP communicate with you?

Within the Deaf community there have been regular incidents of communication breakdown between the patient and their GP/GP surgery.

We are asking you to fill in this survey so that we can identify where the breakdowns are and work with you to ensure that both GP's and patients understand how to support surgeries to commit to their legal obligations under the Accessible Information Standard policy (2016)

Question Title

* 1. Which GP Practice are you registered at?

Type GP name below

Question Title

* 2. Are you

Deaf - Use BSL

Deaf - Use SSE

Deaf - Lipreader

Hard of hearing - Uses speech

Question Title

* 3. Do you need a BSL interpreter at your appointments?

Yes

Question Title

* 4. Have you had any problems when asking for a BSL interpreter?

Yes

N/A

If Yes, please give details here

Question Title

* 5. Have you had a video call consultation with your GP?

Yes

If Yes, can you tell us about your experience

Question Title

* 6. How do you contact your GP surgery if you need to book an appointment? Tick all that apply

Text

Letter

Sign Live or Sign Video

InterpreterNow

Through another family member

Relay Phone call - NGT or other service

Other (please specify)

Question Title

* 7. How does your GP surgery/ Doctor contact you if they need to talk to you? Tick all that apply

Text

Letter

Sign Live or Sign Video

InterpreterNow

Through another family member

Online

Relay Phone call - NGT or other service

Other (please specify)

Question Title

* 8. If you are a BSL user and an Interpreter does not attend your appointment, how do you communicate? Tick all that apply

Use gesture and hope the GP understands you

Write things down on a piece of paper

Cancel and rebook

Other (please specify)

Question Title

* 9. When you book an appointment at the surgery do you.
Tick all that apply

Ask GP, Nurse or reception staff to book an Interpreter for you

Assume that an Interpreter will be booked automatically because they know you are Deaf

Contact the surgery before your appointment to confirm an interpreter has been booked

Other (please specify)

Question Title

* 10. Would you like Access Bedford to contact you about the survey

Yes

If Yes, please leave your email address or mobile phone number, we will only contact you about the survey.

Access Bedford - Deaf Patient survey

How does your GP communicate with you?

Question Title

* 1. Which GP Practice are you registered at?Type GP name below

Question Title

* 2. Are you

Question Title

* 3. Do you need a BSL interpreter at your appointments?

Question Title

* 4. Have you had any problems when asking for a BSL interpreter?

Question Title

* 5. Have you had a video call consultation with your GP?

Question Title

* 6. How do you contact your GP surgery if you need to book an appointment? Tick all that apply

Question Title

* 7. How does your GP surgery/ Doctor contact you if they need to talk to you? Tick all that apply

Question Title

* 8. If you are a BSL user and an Interpreter does not attend your appointment, how do you communicate? Tick all that apply

Question Title

* 9. When you book an appointment at the surgery do you.Tick all that apply

Question Title

* 10. Would you like Access Bedford to contact you about the survey

* 1. Which GP Practice are you registered at?

Type GP name below

* 9. When you book an appointment at the surgery do you.
Tick all that apply