Customer Satisfaction Survey

Please help us improve our service by completing our user survey form.

Question Title

* 1. Name of individual completing the form (Optional)

Question Title

* 2. In what capacity do you employ the services of the Environmental Microbiology Unit?

Question Title

* 3. Looking at our service, how do we perform on helpfulness/ politeness of staff?

Question Title

* 4. Responsiveness/ feedback on your requests and complaints?

Question Title

* 5. Level of service received?

Question Title

* 6. Turnaround time for tests/ investigations?

Question Title

* 7. Presentation and clarity of test reports including interpretation?

Question Title

* 8. Availability of information regarding services offered?

Question Title

* 9. Offering recognised test/ investigations by a regulatory body (UKAS)?

Question Title

* 10. Additional comments or suggestions on how we can improve our service

T