General Questions

You can help this practice improve its service and we would welcome your honest feedback.  The questions detailed below have been agreed by our PRG (Patient reference group) who will assist the practice to identify areas that are of priority to you and to gain feedback on any agreed action plans and their implementation.

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* 1. Your level of satisfaction with the practice’s opening hours

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* 2. Ease of contacting the practice on the telephone

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* 3. Opportunity of speaking to a doctor/nurse on the telephone when necessary

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* 4. The manner in which you were treated by reception staff

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* 5. Respect shown for your privacy and confidentiality at reception

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* 6. Information provided by the practice about its service

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* 7. The information provided by this practice about how to prevent illness and 
stay healthy

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* 8. My overall satisfaction with this or my last visit to the doctor/nurse is

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* 9. On this or my last visit I would rate the doctor/nurse’s ability to really
listen to me as

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* 10. The doctor/nurse’s explanations of things to me were clear

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* 11. The extent to which I felt reassured by this doctor/nurse was

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* 12. The opportunity the doctor/nurse gave me to express my concerns or fears
was

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* 13. The amount of time given to me for this visit was

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* 14. The recommendation I would give to my friends about this surgery is

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* 15. Any Comments about how this practice could improves its service?

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* 16. Any comments about how the doctor/nurse could improve?

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* 17. How old are you in years?

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* 18. Are you?

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* 19. How many years have you been attending this practice?

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