General Questions

You can help this practice improve its service and we would welcome your honest feedback.  The questions detailed below have been agreed by our PRG (Patient reference group) who will assist the practice to identify areas that are of priority to you and to gain feedback on any agreed action plans and their implementation.

Your level of satisfaction with the practice’s opening hours

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* 1. Your level of satisfaction with the practice’s opening hours

Ease of contacting the practice on the telephone

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* 2. Ease of contacting the practice on the telephone

Opportunity of speaking to a doctor/nurse on the telephone when necessary

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* 3. Opportunity of speaking to a doctor/nurse on the telephone when necessary

The manner in which you were treated by reception staff

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* 4. The manner in which you were treated by reception staff

Respect shown for your privacy and confidentiality at reception

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* 5. Respect shown for your privacy and confidentiality at reception

Information provided by the practice about its service

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* 6. Information provided by the practice about its service

The information provided by this practice about how to prevent illness and 
stay healthy

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* 7. The information provided by this practice about how to prevent illness and 
stay healthy

My overall satisfaction with this or my last visit to the doctor/nurse is

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* 8. My overall satisfaction with this or my last visit to the doctor/nurse is

On this or my last visit I would rate the doctor/nurse’s ability to really
listen to me as

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* 9. On this or my last visit I would rate the doctor/nurse’s ability to really
listen to me as

The doctor/nurse’s explanations of things to me were clear

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* 10. The doctor/nurse’s explanations of things to me were clear

The extent to which I felt reassured by this doctor/nurse was

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* 11. The extent to which I felt reassured by this doctor/nurse was

The opportunity the doctor/nurse gave me to express my concerns or fears
was

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* 12. The opportunity the doctor/nurse gave me to express my concerns or fears
was

The amount of time given to me for this visit was

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* 13. The amount of time given to me for this visit was

The recommendation I would give to my friends about this surgery is

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* 14. The recommendation I would give to my friends about this surgery is

Any Comments about how this practice could improves its service?

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* 15. Any Comments about how this practice could improves its service?

Any comments about how the doctor/nurse could improve?

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* 16. Any comments about how the doctor/nurse could improve?

How old are you in years?

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* 17. How old are you in years?

Are you?

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* 18. Are you?

How many years have you been attending this practice?

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* 19. How many years have you been attending this practice?

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