Community Diagnostics services

Barking and Dagenham, Havering and Redbridge Community Diagnostics services

The NHS in Barking and Dagenham, Havering and Redbridge (BHR Clinical Commissioning Group) is going to choose who delivers the community-based services for people who require diagnostics.

We want to make sure the current service meets local needs and so would like to hear your views.

The services we are interested in hearing about include seeing a specialist for the following diagnostic tests:

Audiology Hearing Tests
Blood Pressure (BP) Monitoring
Electrocardiogram (ECG)
Echocardiogram (Echo)
Endoscopy
Magnetic resonance imaging (MRI)
Ultrasound

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* 1. Are you:

A patient

A carer for/parent of a patient

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* 2. Are you/the person you care for registered with:

A Havering GP

A Barking and Dagenham GP

A Redbridge GP

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* 3. What was the name of the service[s] you used:

Broad Street Health Centre

Porters Avenue Surgery

Barking Hospital Clinic

Westlands Medical Centre (Hornchurch)

Romford Community Clinic

Harold Wood Polyclinic

Granville Medical Centre

Loxford Medical Centre

IDC Stratford

Hainault Health Centre

Southdene Surgery

Lyndhurst Surgery

The Palms Medical Centre

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* 4. Why did you use the service?
(e.g. MRI, ECG or other diagnostic)

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* 5. About the service:

	Strongly Agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Don’t know/ not applicable
I was happy with the time it took to get an appointment with the Diagnostics service	I was happy with the time it took to get an appointment with the Diagnostics service Strongly Agree	I was happy with the time it took to get an appointment with the Diagnostics service Agree	I was happy with the time it took to get an appointment with the Diagnostics service Neither agree nor disagree	I was happy with the time it took to get an appointment with the Diagnostics service Disagree	I was happy with the time it took to get an appointment with the Diagnostics service Strongly disagree	I was happy with the time it took to get an appointment with the Diagnostics service Don’t know/ not applicable
The clinic location was convenient	The clinic location was convenient Strongly Agree	The clinic location was convenient Agree	The clinic location was convenient Neither agree nor disagree	The clinic location was convenient Disagree	The clinic location was convenient Strongly disagree	The clinic location was convenient Don’t know/ not applicable
The appointment time was convenient	The appointment time was convenient Strongly Agree	The appointment time was convenient Agree	The appointment time was convenient Neither agree nor disagree	The appointment time was convenient Disagree	The appointment time was convenient Strongly disagree	The appointment time was convenient Don’t know/ not applicable
I was offered a choice of appointment times	I was offered a choice of appointment times Strongly Agree	I was offered a choice of appointment times Agree	I was offered a choice of appointment times Neither agree nor disagree	I was offered a choice of appointment times Disagree	I was offered a choice of appointment times Strongly disagree	I was offered a choice of appointment times Don’t know/ not applicable
I was offered a choice of appointment locations	I was offered a choice of appointment locations Strongly Agree	I was offered a choice of appointment locations Agree	I was offered a choice of appointment locations Neither agree nor disagree	I was offered a choice of appointment locations Disagree	I was offered a choice of appointment locations Strongly disagree	I was offered a choice of appointment locations Don’t know/ not applicable
The process of being referred back to my GP or onto an acute specialist was straightforward	The process of being referred back to my GP or onto an acute specialist was straightforward Strongly Agree	The process of being referred back to my GP or onto an acute specialist was straightforward Agree	The process of being referred back to my GP or onto an acute specialist was straightforward Neither agree nor disagree	The process of being referred back to my GP or onto an acute specialist was straightforward Disagree	The process of being referred back to my GP or onto an acute specialist was straightforward Strongly disagree	The process of being referred back to my GP or onto an acute specialist was straightforward Don’t know/ not applicable
My personal or special needs were addressed (e.g. any disabilities or language problems)	My personal or special needs were addressed (e.g. any disabilities or language problems) Strongly Agree	My personal or special needs were addressed (e.g. any disabilities or language problems) Agree	My personal or special needs were addressed (e.g. any disabilities or language problems) Neither agree nor disagree	My personal or special needs were addressed (e.g. any disabilities or language problems) Disagree	My personal or special needs were addressed (e.g. any disabilities or language problems) Strongly disagree	My personal or special needs were addressed (e.g. any disabilities or language problems) Don’t know/ not applicable
The information I was given about my condition and how to manage it was easy to understand	The information I was given about my condition and how to manage it was easy to understand Strongly Agree	The information I was given about my condition and how to manage it was easy to understand Agree	The information I was given about my condition and how to manage it was easy to understand Neither agree nor disagree	The information I was given about my condition and how to manage it was easy to understand Disagree	The information I was given about my condition and how to manage it was easy to understand Strongly disagree	The information I was given about my condition and how to manage it was easy to understand Don’t know/ not applicable
Overall, I was happy with the Diagnostics service	Overall, I was happy with the Diagnostics service Strongly Agree	Overall, I was happy with the Diagnostics service Agree	Overall, I was happy with the Diagnostics service Neither agree nor disagree	Overall, I was happy with the Diagnostics service Disagree	Overall, I was happy with the Diagnostics service Strongly disagree	Overall, I was happy with the Diagnostics service Don’t know/ not applicable

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* 6. In your experience what works well and should remain part of the Diagnostics service?

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* 7. What works less well and could be improved in the future?

Tell us about you/the person you care for

We want to see what sorts of people are responding to our survey. These questions are optional – you don’t have to answer them if you don’t want to.

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* 8. Is the patient for male or female?

Male

Female

Other

Prefer not to say

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* 9. What is the age of the patient?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75+

Prefer not to say

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* 10. Does the patient have a disability?

Yes – a physical/ mobility issue

Yes – learning disability/mental health issue

Yes – a visual impairment

Yes - another issue

Prefer not to say

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* 11. What is the patient's ethnicity?
This is not about place of birth or citizenship. It is about the group you think you belong to in terms of culture, nationality or race.

Any white background

Any mixed ethnic background

Any Asian background

Any black background

Prefer not to say

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* 1. Are you:

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* 2. Are you/the person you care for registered with:

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* 3. What was the name of the service[s] you used:

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* 4. Why did you use the service?(e.g. MRI, ECG or other diagnostic)

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* 5. About the service:

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* 6. In your experience what works well and should remain part of the Diagnostics service?

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* 7. What works less well and could be improved in the future?

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* 8. Is the patient for male or female?

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* 9. What is the age of the patient?

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* 10. Does the patient have a disability?

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* 11. What is the patient's ethnicity?This is not about place of birth or citizenship. It is about the group you think you belong to in terms of culture, nationality or race.

* 4. Why did you use the service?
(e.g. MRI, ECG or other diagnostic)

* 11. What is the patient's ethnicity?
This is not about place of birth or citizenship. It is about the group you think you belong to in terms of culture, nationality or race.