Member Survey January 2020 Introduction As a Travel Offers member, we'd love to find out more about your experience over the last year - what we're doing well and what we could do better! Please answer the following questions, and remember, 1 lucky respondent will receive our £100 cash prize! OK Question Title * 1. Approximately how many short breaks have you taken this year 4 or more 2-3 1 0 OK Question Title * 2. How many of these were through Travel Offers? 4 or more 2-3 1 0 OK Question Title * 3. Which hotels have you enjoyed the most and why? OK Question Title * 4. What do you think about the value of our offers? (1 being 'Very good' 2 being 'Good' 3 being 'Reasonable' and 4 being 'Not very good') 1 2 3 4 Minimum Food Spend deals Minimum Food Spend deals 1 Minimum Food Spend deals 2 Minimum Food Spend deals 3 Minimum Food Spend deals 4 Dinner, Bed and Breakfast deals Dinner, Bed and Breakfast deals 1 Dinner, Bed and Breakfast deals 2 Dinner, Bed and Breakfast deals 3 Dinner, Bed and Breakfast deals 4 Bed and Breakfast deals Bed and Breakfast deals 1 Bed and Breakfast deals 2 Bed and Breakfast deals 3 Bed and Breakfast deals 4 European deals European deals 1 European deals 2 European deals 3 European deals 4 Other comment OK Question Title * 5. When you contacted the hotel, did the person you spoke with understand the Travel Offers deal for their hotel? Yes Most of the time Sometimes Not really Any other comment OK Question Title * 6. How easy do you find the Travel Offers website to use? Straightforward, I can always find what I am looking for Fine most of the time, although occasionally it takes longer than I would like I don't find it that easy to navigate Any other comment OK Question Title * 7. Have you used any of the following benefits available to members on the 'Benefits' tab?(1 being 'Often,' 2 being 'Occasionally,' 3 being 'Once or twice,' and 4 being 'Never.') 1 2 3 4 Dine Card to save up to 50% eating out at restaurants Dine Card to save up to 50% eating out at restaurants 1 Dine Card to save up to 50% eating out at restaurants 2 Dine Card to save up to 50% eating out at restaurants 3 Dine Card to save up to 50% eating out at restaurants 4 Love2shop card to save 7% when shopping at 50 different retailers Love2shop card to save 7% when shopping at 50 different retailers 1 Love2shop card to save 7% when shopping at 50 different retailers 2 Love2shop card to save 7% when shopping at 50 different retailers 3 Love2shop card to save 7% when shopping at 50 different retailers 4 Discounted cinema tickets available through the Dine Card Discounted cinema tickets available through the Dine Card 1 Discounted cinema tickets available through the Dine Card 2 Discounted cinema tickets available through the Dine Card 3 Discounted cinema tickets available through the Dine Card 4 Discounted theatre tickets Discounted theatre tickets 1 Discounted theatre tickets 2 Discounted theatre tickets 3 Discounted theatre tickets 4 Savings with the Hotpoint Privilege Purchase Club Savings with the Hotpoint Privilege Purchase Club 1 Savings with the Hotpoint Privilege Purchase Club 2 Savings with the Hotpoint Privilege Purchase Club 3 Savings with the Hotpoint Privilege Purchase Club 4 20% off car servicing with Kwikfit 20% off car servicing with Kwikfit 1 20% off car servicing with Kwikfit 2 20% off car servicing with Kwikfit 3 20% off car servicing with Kwikfit 4 Any other comment, e.g. other benefits used, what was good/not so good OK Question Title * 8. Have you taken advantage of our 12% everyday discount on hotel rooms on our 'Discounted Rooms' tab? Yes, 3 times or more Used it once or twice I've looked at it occasionally but not used it Never looked at it Any other comment OK Question Title * 9. Have you taken advantage of our package holiday offers on the 'Holidays' tab? Yes, I've booked at least one holiday during the last year Thought the pricing was good but haven't booked anything I've looked at it occasionally but not used it Never looked at it Any other comment OK Question Title * 10. We'll be adding a facility to enable you to print off a summary of our UK hotels (about 8 per page) with pricing. How useful would this be? Really useful, it would save us having to use the website as often Quite useful, but we like to have a good look online at the hotels we're considering Probably wouldn't bother if it meant printing something myself Any other comment OK Question Title * 11. We've been sending newsletters to you occasionally about new hotels and benefits. How often would you like to receive these newsletters in future? Once a week Once every two to three weeks No more than once a month Please don't send me newsletters Any other comment OK Question Title * 12. If you were a Travel Offers member before the 'new' Travel Offers was launched last year, how do you think we compare? OK Question Title * 13. Did you know you can buy Travel Offers as a gift? Yes No Would you ever consider buying Travel Offers as a gift for a friend or family member? OK Question Title * 14. How much would you estimate you've saved so far with your Travel Offers membership? OK Question Title * 15. Do you think you'll be renewing your Travel Offers membership this year? Yes Maybe No Any other comment OK Question Title * 16. Would you like to provide your email address so we can let you know if you've won our £100 first prize? Yes My email address OK DONE
