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* 1. We use productivity metrics to improve our business performance.

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* 2. Our staff are very happy and engaged and are always suggesting constructive ways to improve the business.

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* 3. Our customers love us and we regularly score the highest in surveys.

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* 4. We regularly review our processes for opportunities for improved business performance.

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* 5. We have a clearly defined and articulated strategy everybody knows about and supports

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* 6. We know our competitive advantage and we are secure in knowing it is increasing our market share.

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* 7. We are the best in our market and industry for what we do.

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* 8. We see technology as the main way to improve business productivity

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* 9. We are an agile business able to quickly react to market changes.

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* 10. Productivity is not a subject discuss regularly within the management team.

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