Our annual priorities 2019/20

Our priorities

Every year we produce a Quality Account to demonstrate how well we are performing as a Trust, by looking at patient safety, the effectiveness of treatment patients receive and patient feedback about the care provided.

This year, we have identified four main quality improvement priorities which we would like to be our main focus for 2019/20. They are based on the Care Quality Commission's four 'domains' - the main areas they inspect us on.

We want to ensure our priorities are meaningful and achievable and so would like to hear your views about them and also if there is anything else that you believe we should focus on in the year ahead.

The priorities are only draft at this stage and your answers to this questionnaire will help to determine the final quality priorities we set. The survey, which closes on 26th March 2019, is completely anonymous.

Thank you very much for taking the time to give us your thoughts and helping us to improve our care for the people of Croydon.
 
 
Priority 1 – To continue to embed a culture of patient safety and shared learning (CQC domain: safe)

- Medication management – ensuring patients are discharged with the correct medication first time and reducing the number of inpatient omitted doses 
- Continue to improve reporting of incidents and sharing learning throughout the Trust
- Reduce catheter acquired infections 

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* 1. Do you think this should be a key priority for the Trust?

Priority 2 - To improve accessibility to our services (CQC domain: effective)

- Continue to roll out electronic referral systems (ERS)
- Improve the signposting and provision of information in preferred languages
- Be compliant with the Accessible Information Standards
- Continue to improve the access and flow from our emergency department to discharge
- Continue to improve our support and care of people with mental health conditions who access our services

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* 2. Do you think this should be a key priority for the Trust?

Priority 3 - To continue to listen to our patients and service users (CQC domain: responsive )

- Involve patients and service users in the co-design of services
- Review and respond constructively to patient feedback
- Respond to complaints within agreed timescales and reduce number of re-opened complaints
- Review and improve upon our public engagement activities

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* 3. Do you think this should be a key priority for the Trust?

Priority 4 - To embed the Trust’s vision and values throughout the Trust – “Excellent care for all and helping people in Croydon live healthier lives” by being professional, compassionate, respectful and safe (CQC well led domain)

- Continue to strengthen our governance processes
- Develop and embed quality improvement methodology
- Deliver the Quality Improvement Strategy

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* 4. Do you think this should be a key priority for the Trust?

About you

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* 5. Please tell us a little bit about your self – you can select any that apply to you

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* 6. Are there any other areas you would like the Trust to focus on?

Your views are important to us.

Thank you very much for taking the time to give us your thoughts and helping us to improve our care for the people of Croydon.

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