TSA support line survey

Support line survey - share your views

The Support Line will offer free and confidential information, support (including emotional) and signposting to anyone affected by TSA in the UK. It will continue to be a friendly service, offering emphatic and professional information, support and signposting, by a small team of Advisers working from home across the UK.

The Support Line team is made up of two Advisers, one Information Officer and the Head of Support and Information Services. They will be able to provide information, support and signposting to anyone contacting the Support Line from anywhere in the UK.

There will be one number to call, which will be free and one email address which all of the team will have access to, and be able to reply to.

If you would like to tell us anything else about the upcoming support line after you have completed this survey, please get in contact with Rachael Wyartt (Head of Support and Information): Rachael.Wyartt@tuberoussclerosis.org / 0300 222 5737.

Questions about how you accessed our Regional Adviser support services

Question Title

* 1. Did you use the Regional Advisers?

Yes

No, go to question 5

Question Title

* 2. If you did contact a Regional Adviser, how often did you contact them?

More than once a week

Around once a week

Around once a month

Less than once a month

Other (please specify)

Question Title

* 3. Which contact method were you most likely to use to reach a Regional Adviser?

By phone

By email

By letter

Question Title

* 4. What was the most common reason that you contacted a Regional Adviser?

Benefit advice

Emotional support

Education information

Housing information

New diagnosis

Support Fund

Social Care support

Sleep

A member of your family

TAND

Clinic information

Behavioural information

Sleep

Respite

Other (please specify)

Questions about the new support services

Question Title

* 5. Is there anything about the upcoming Support Line that concerns you, such as something that might make you think twice about using the service?

Question Title

* 6. Is there anything about the upcoming Support Line that you are excited about, such as something that would make you more likely to use the service compared to our Regional Adviser setup?

Question Title

* 7. What do you think would be the most likely way that you would contact the Support Line?

Phone

Webchat

Letter

A combination of the above

Question Title

* 8. Would you like to take part in a virtual focus group about the development of the Support Line?
This would involve being part of a group of people talking online to Rachael Wyartt, Head of Services and Information, about the Support Line. If yes, please leave your name and contact details and Rachael will be in touch to give you more information