Home Customer Website

Vital Energi Website Feedback

We are developing the home customer area of our website and would really appreciate your feedback.

Please complete the survey and let us know what you think.

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* 1. To help support the continued development of the Vital Energi website, please leave your contact details below.

Full Name

Preferred Telephone Number (incl Area Code)

Email Address

Home Address

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* 2. Please select which best describes you:

A Housing Association or Local Authority Resident or Tennant

Employed by a Housing Association or Local Authority

A Resident or Tennant of a private property

A Homeowner

A Landlord

A Managing Agent

Other (please specify)

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* 3. Why have you visited our website today?

I have a query regarding billing

I have a query regarding debt management

To find contact details or opening times for Vital Energi

To make a payment

To report a fault

To move in or out of your property

To get advice on how to reduce my energy costs

Other (please specify)

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* 4. Overall Website Rating

Extremely Poor

Poor

Good

Excellent

Extremely Poor

Poor

Good

Excellent

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* 5. Did you manage to find the information you needed today on our website?

Yes

Not Sure

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* 6. If you answered 'not sure', please specify what information you were trying to find.

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* 7. What did you find most useful / like about our website?

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* 8. What would you like to see more of / improved on our website?

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* 9. How would you rate your overall customer service experience at Vital Energi?

Extremely Poor

Poor

Good

Excellent

Extremely Poor

Poor

Good

Excellent

Home Customer Website

Vital Energi Website Feedback

Question Title

* 1. To help support the continued development of the Vital Energi website, please leave your contact details below.

Question Title

* 2. Please select which best describes you:

Question Title

* 3. Why have you visited our website today?

Question Title

* 4. Overall Website Rating

Question Title

* 5. Did you manage to find the information you needed today on our website?

Question Title

* 6. If you answered 'not sure', please specify what information you were trying to find.

Question Title

* 7. What did you find most useful / like about our website?

Question Title

* 8. What would you like to see more of / improved on our website?

Question Title

* 9. How would you rate your overall customer service experience at Vital Energi?

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* 10. Please leave any further comments here.