Just Credit Union Members' Survey Question Title * 1. Are you a current member of Just Credit union Yes No OK Question Title * 2. How do you rate our services? Excellent Very good Good Average Poor Not applicable Friendliness/helpfulness of staff Friendliness/helpfulness of staff Excellent Friendliness/helpfulness of staff Very good Friendliness/helpfulness of staff Good Friendliness/helpfulness of staff Average Friendliness/helpfulness of staff Poor Friendliness/helpfulness of staff Not applicable Knowledge of staff Knowledge of staff Excellent Knowledge of staff Very good Knowledge of staff Good Knowledge of staff Average Knowledge of staff Poor Knowledge of staff Not applicable Ease of contact Ease of contact Excellent Ease of contact Very good Ease of contact Good Ease of contact Average Ease of contact Poor Ease of contact Not applicable Range of products Range of products Excellent Range of products Very good Range of products Good Range of products Average Range of products Poor Range of products Not applicable Approach ability Approach ability Excellent Approach ability Very good Approach ability Good Approach ability Average Approach ability Poor Approach ability Not applicable Ease of loan process Ease of loan process Excellent Ease of loan process Very good Ease of loan process Good Ease of loan process Average Ease of loan process Poor Ease of loan process Not applicable Any other comments on our service? OK Question Title * 3. Have things changed for you since joining Just Credit Union? Significantly Improved Improved Remained the same Worse Significantly worse Not applicable Financial knowledge Financial knowledge Significantly Improved Financial knowledge Improved Financial knowledge Remained the same Financial knowledge Worse Financial knowledge Significantly worse Financial knowledge Not applicable Financial security Financial security Significantly Improved Financial security Improved Financial security Remained the same Financial security Worse Financial security Significantly worse Financial security Not applicable Ability to save Ability to save Significantly Improved Ability to save Improved Ability to save Remained the same Ability to save Worse Ability to save Significantly worse Ability to save Not applicable Amount of debts Amount of debts Significantly Improved Amount of debts Improved Amount of debts Remained the same Amount of debts Worse Amount of debts Significantly worse Amount of debts Not applicable Has anything else changed for you as a result of joining Just Credit Union? OK Question Title * 4. What is most important to you about being a member of Just Credit Union? Extremely important Very important Somewhat important Not so important Not at all important Not applicable Access to affordable loans Access to affordable loans Extremely important Access to affordable loans Very important Access to affordable loans Somewhat important Access to affordable loans Not so important Access to affordable loans Not at all important Access to affordable loans Not applicable Dividend on savings Dividend on savings Extremely important Dividend on savings Very important Dividend on savings Somewhat important Dividend on savings Not so important Dividend on savings Not at all important Dividend on savings Not applicable Not for profit status Not for profit status Extremely important Not for profit status Very important Not for profit status Somewhat important Not for profit status Not so important Not for profit status Not at all important Not for profit status Not applicable Supports the local community & economy Supports the local community & economy Extremely important Supports the local community & economy Very important Supports the local community & economy Somewhat important Supports the local community & economy Not so important Supports the local community & economy Not at all important Supports the local community & economy Not applicable Ethical policy Ethical policy Extremely important Ethical policy Very important Ethical policy Somewhat important Ethical policy Not so important Ethical policy Not at all important Ethical policy Not applicable Other (please specify) OK Question Title * 5. If you are part of an employer payroll scheme (i.e. you make payments to Just Credit Union direct from your salary) please rate the following Very High High Average Low Very Low Not applicable Easy of saving via payroll Easy of saving via payroll Very High Easy of saving via payroll High Easy of saving via payroll Average Easy of saving via payroll Low Easy of saving via payroll Very Low Easy of saving via payroll Not applicable Likely to recommend payroll saving to a friend Likely to recommend payroll saving to a friend Very High Likely to recommend payroll saving to a friend High Likely to recommend payroll saving to a friend Average Likely to recommend payroll saving to a friend Low Likely to recommend payroll saving to a friend Very Low Likely to recommend payroll saving to a friend Not applicable Overall satisfaction with payroll saving Overall satisfaction with payroll saving Very High Overall satisfaction with payroll saving High Overall satisfaction with payroll saving Average Overall satisfaction with payroll saving Low Overall satisfaction with payroll saving Very Low Overall satisfaction with payroll saving Not applicable Any other comments about payroll savings? OK Question Title * 6. Where have you heard about Just Credit Union (tick all relevant) Facebook Twitter Internet search Housing Association Friend or family Employer Council Radio Newspaper Poster or advert None of these Other (please specify) OK Question Title * 7. How likely are you to recommend Just Credit Union to family or friends? Very likely Likely Neither likely or unlikely UnLikely Very unlikely Very likely Likely Neither likely or unlikely UnLikely Very unlikely OK Question Title * 8. Thank you for your time. If you would like to be entered into a FREE draw to win £50 please provide your name and email address. Name Email Address OK DONE