Neurology Engagement Survey

The NHS, Social Care and provider organisations are committed to ensuring local people access north east Essex have access to quality health and social care services that meet local needs while providing value for money. Recently North East Essex Clinical Commissioning Group held the Big Care Debate 2 in which we sought views and feedback from local people across Colchester and Tendring about how services could be improved as well as access to these services.  A number of people told us that some services were challenging to access and when they were scheduled to see a healthcare professional, their wait for an appointment was very lengthy. 

The North East Essex CCG is reviewing services that this may relate to and one of the priority areas is Neurology.  We recognise this is an area that we could make a real positive impact on patient lives and their ability to self-manage and care.  We want to ensure patients and providers make the most of the time they have together during their appointment.  

We would like to hear patients’ and carers' experiences of using services across Colchester and Tendring, including services at Colchester Hospital, as well as feedback from charitable groups, providers and commissioners on how and whether they think access to these services could be further improved.  

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* 1. In what capacity are you responding to this survey?

If you are not responding as a person living with a neurological condition, carer or family member please go to question 5.

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* 2. Please provide us with the postcode of your main residence. (This is for information purposes only.  Your postcode will not be made public, nor will it be included in any published or public material).

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* 3. Do you currently have a neurological condition? If no, please go to question 5.

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* 4. Have you been diagnosed with any of the following neurological conditions?  Please select all that apply.

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* 5. What factors matter to you most when visiting a health service?  Please rank the following in order of importance (1 being the most important and 4 being the least important)

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* 6. Is there anything else that is important to you when visiting a health service?

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* 7. What factors are most important to you when making an appointment?  Please rank the following in order of importance (1 being the most important and 5 being the least important).

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* 8. Is there anything else that is important to you when making an appointment? e.g. being able to book an appointment at the end of a previous appointment.

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* 9. Would you use any if the following services if they were available? (If you wish to choose more then one please rank in order of importance, 1 being the most important and 3 being the least important).

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* 10. Are there any other service you would make use of if you have a neurological condition?

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* 11. If you need to see a Neurology consultant, where would you prefer to be seen?

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* 12. Do you access any other health services related to a neurological condition?  Please select all that apply.

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* 13. Are there any services which you needed to access but which were not available?

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* 14. Do you have any suggestions for ways health services could help you in looking after yourself? e.g. Facilitating access to technology or exercise.

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* 15. Are there any factors outside of your neurological condition that have an impact on your health and wellbeing? e.g. Housing, transport.

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* 16. How would you rate your current experience of Neurology services in Tendring? (only use this option if you use services in the area).

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* 17. How would you rate your current experience of Neurology services in Colchester? (only use this option if you use services in the area).

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* 18. How do you think Neurology service in Colchester or Tendring could be improved?

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* 19. We want to offer a Neurology service that supports patients with care closer to their homes where possible, through providing community services.  At the moment most patients attend services at hospital sites.  Do you agree with this idea of more community based services?

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* 20. We want to offer Neurology services that supports patients with clinically appropriate care.  We would like to do this by providing support through a range of specialist nurse led services, supporting consultant services, particularly for long term conditions such as Parkinson's and Epilepsy.  Do you agree with this idea?

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* 21. Is there anything else you would like to tell us about Neurology services or your experiences?

Thank you for completing this survey.
You can also return the survey by post to (if completing online please do not post):
Freepost plus RTUH-EUHB-SYRU
North East Essex Clinical Commissioning Group
Aspen House
Stephenson Road
Severall Business Park
Colchester
CO4 9QR

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