What does "Trading Standards Approved" mean to you?

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* 1. What is your age?

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* 2. What region of the UK do you reside in?

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* 3. If a business states it is 'Trading Standards Approved' - what does this mean to you? (Select the 3 options that you believe are the most relevant)

A Trading Standards Professional has given the business some advice and support

A Trading Standards Professional is satisfied that the business is complying with trading laws

The business has received formal accreditaton from a local authority Trading Standards Service

A Trading Standards Professional has collected and reviewed customer references

A Trading Standards Professional will support you if things go wrong

A Trading Standards Professional has checked the organisation's complaints history

A Trading Standards Professional has made a physical audit visit to the business

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* 4. What do you expect from a 'Trading Standards Approved' business? (Select the 2 options that you believe are most relevant)

A high quality of work provided by the business

Reliability

Excellent Customer Service

The business has been directly checked by a Trading Standards Professional and given formal accreditation

The business is continually monitored by Trading Standards

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* 5. If you had a complaint about a 'Trading Standards Approved' business, would you expect Trading Standards to act as a mediator?

Yes

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* 6. How would you identify a 'Trading Standards Approved' business? (Tick all that apply)

The business is listed on a Trading Standards website or 'Trading Standards Approved' business directory

The business displays a Local Authority Trading Standards stamp or logo

The business marketing states 'Trading Standards Approved'

The business is part of a commercial scheme which has an association with a Trading Standards Department

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* 7. Several private sector trader approval schemes have formed partnerships with local authority Trading Standards services. These partnerships allow private sector schemes to permit some of their member businesses to say they are, "Trading Standards Approved" (as long as an agreed level of vetting has taken place).

In your opinion, should private sector trader approval schemes be allowed to use the tagline "Trading Standards Approved"?

Yes

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* 8. What type of Trader approval scheme do you believe is most beneficial for consumers?

For-profit

Not-for-profit

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* 9. Can we contact you further regarding your answers? If YES, please enter your e-mail address below, if NO, please enter N/A

This survey is being conducted by the Buy With Confidence Partnership, which will be the Data Controller for any information you provide. Devon County Council will act as the Data Processor, acting on behalf of the Partnership. Devon County Council and the Buy With Confidence Partnership are the only entities that will have access to any personal data from this survey (e.g. age and ip address) and will not pass it to any other bodies. Any results or analysis from this survey which are shared with other bodies will not contain any personal data. All data will be held in accordance with the Data Protection Act 2018. For further information please email: admin@buywithconfidence.gov.uk